Service Production Supervisor -Back of House - Woodbridge Township, NJ
About The Position
The Service Production Supervisor directs the daily operations of Rivian’s service shop, coordinating vehicle flow and making real-time production decisions. The role coaches and develops technicians, supports their performance, and fosters a collaborative, inclusive culture. The supervisor ensures the team has the parts, tools, and information needed to work effectively and orchestrates a seamless, efficient, high-quality service experience. The position oversees service workflows and technician development, including the RIV EXCEL process, and establishes accountability for operational goals across shifts and departments. It coordinates with Parts, Service Advisors, and support teams; monitors repair quality, cycle time, productivity, and shop efficiency; and serves as an escalation point for technical or logistical challenges. The role also supports customer advocacy, accurate work-order documentation, safety, and workshop organization. Up to 27% travel may be required, and the role may involve interaction with customers, their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events.
Requirements
- At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
- Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
- Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
- Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
- Excellent written and verbal communication skills.
- Strong understanding of written and spoken English.
- Ability to read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, and schematics.
- Ability to perform the physical demands of the role, including lifting up to 50 lbs.
Nice To Haves
- High School Diploma, GED, or other recognized high school equivalency credential (preferred).
Responsibilities
- Mentor, coach, inspire, and develop a team of technicians, supporting their technical capabilities and career development.
- Manage team performance through regular feedback and performance reviews, and understand each team member’s strengths and development areas.
- Foster an inclusive, collaborative culture in which team members feel valued and empowered.
- Advocate for technicians by ensuring their needs are addressed, their voices are heard, and obstacles are removed.
- Lead by example and support any role or task needed to ensure the team’s success and service excellence.
- Collaborate on-site with other teams, including DMO, VO, and Sales, and manage vendor relationships, including Amazon and DSP accounts.
- Encourage participation in huddles and maintain transparency around performance indicators.
- Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
- Manage the daily production flow from vehicle intake through final quality checks, maximizing throughput and efficiency.
- Prioritize and assign work according to technician skills and shop capacity.
- Coordinate with Parts, Service Advisors, and support teams to prevent and resolve bottlenecks.
- Improve service workflows using a first-principles approach.
- Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
- Analyze KPIs, including technician productivity and shop efficiency, and use the information to improve operations.
- Maintain and enforce safety and organization standards in the workshop.
- Resolve complex technical or logistical challenges as an escalation point.
- Review technician work-order notes for accuracy.
- Represent the customer’s perspective and ensure customer feedback and concerns are considered during the service process.
Benefits
- May be eligible for an annual performance bonus.
- May be eligible for equity awards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
