Back of House Supervisor - Matthews

Pet Paradise • Matthews, NC

4d • Onsite

About The Position

Pet Paradise is seeking a pet-loving supervisor with leadership experience and growth potential to oversee resort associates and playtime coordinators. The role combines hands-on staff leadership and training with daily pet care and resort upkeep. Supervisors help the management team assign and direct work, coach employees, conduct performance reviews, and support completion of required learning courses and training guides. They also help maintain clean guest areas and suites and provide guests with feeding, exercise, and daily care. The role involves physical work, including handling pets, walking, cleaning, and suite maintenance. The starting rate is $16.50 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Pet Paradise provides opportunities to pursue additional training and advancement, including leadership, dog-training, and grooming academies. The company describes its services as resort-style pet day camp and care, grooming, veterinary care, and overnight boarding. This position requires schedule flexibility, including days, nights, weekends, holidays, and peak times.

Requirements

• High school diploma or GED, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Strong organizational, cash management, and sales skills.
• Comfortable leading by example and managing tasks hands-on.
• Comfortable working around dogs of all sizes and physically able to lift up to 60 pounds.
• Exceptional communication and interpersonal skills.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
• Valid driver's license and ability to pass a criminal background check.
• The role requires physical labor, including pet handling, walking, cleaning, and suite maintenance.

Nice To Haves

• Prior supervisory experience is highly preferred.

Responsibilities

• Directly supervise Resort Associates and Playtime Coordinators by leading, training, and coaching them according to company standards, policies, and guidelines.
• Assist the management team with employee training, work assignments and direction, coaching, and performance reviews.
• Report and document potential hazards or behavioral problems involving guests or employees to the management team.
• Maintain cleanliness of suites and guest areas; feed, exercise, and provide daily care for guests.
• Help new and existing team members complete required LMS courses and training guides.
• Perform additional duties as required by the management team.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and supervisor or assistant manager opportunities companywide.
• Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED