Service Production Supervisor - Malvern, PA

Military Spouse Corporate Career Network•Malvern, PA

6d•Onsite

About The Position

Rivian is hiring a Service Production Supervisor to lead daily operations at its service center in Malvern, Pennsylvania. The supervisor directs vehicle flow through the shop, makes real-time production decisions, coaches and develops technicians, and ensures the team has the parts, tools, and information needed to work effectively. The role is responsible for orchestrating an efficient, high-quality service experience and helping return vehicles to owners on schedule. The supervisor leads and develops the team, oversees service workflows and technician development, and collaborates on site with DMO, VO, and Sales. The position also involves vendor relationship management, participation in huddles, transparent communication about performance indicators, and developing site leadership through the RIV EXCEL process and a cascade of accountability across shifts and departments. The role owns the shop’s daily production rhythm from vehicle intake through final quality checks, assigns work according to technician skills and shop capacity, coordinates with Parts, Service Advisors, and support teams, and improves workflows. The supervisor monitors repair quality, cycle time, productivity, and shop efficiency; enforces safety and organization standards; resolves complex technical or logistical issues; reviews work-order notes for accuracy; and ensures customer feedback is considered throughout service. The position is on-site and may require up to 27% travel. It includes regular interaction with customers and their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events. Physical tasks may include prolonged sitting, standing, walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds. The salary range for Pennsylvania applicants is $79,700–$105,570 per year. The successful candidate may be eligible for an annual performance bonus and equity awards.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Experience with lean manufacturing principles or workflow optimization in a service or production setting.
Proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

High School Diploma, GED, or another recognized high school equivalency credential is preferred.

Responsibilities

Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and a high-performance culture.
Manage team performance through regular feedback, performance reviews, and knowledge of team members’ strengths and development needs.
Promote an inclusive environment in which team members feel valued, motivated, and empowered.
Identify and develop talent, create development paths, and provide hands-on training to improve technical capabilities.
Advocate for the team by addressing needs, listening to concerns, and removing obstacles.
Lead by example and support any role or task needed to ensure team success and service excellence.
Collaborate on site with DMO, VO, and Sales.
Manage vendor relationships, including Amazon and DSP accounts.
Ensure participation in huddles and transparency around performance indicators.
Guide and develop site leadership, including through the RIV EXCEL process and accountability across shifts and departments.
Oversee service workflows and technician development, including through the RIV EXCEL process and accountability across shifts and departments.
Manage the shop’s daily production from vehicle intake through final quality check to maximize throughput and efficiency.
Prioritize and assign work based on technician skill sets and shop capacity.
Coordinate with Parts, Service Advisors, and other support teams to prevent bottlenecks.
Identify and implement service workflow improvements using a first-principles approach.
Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
Analyze KPIs, including technician productivity and shop efficiency, and use data to improve operations.
Enforce safety and organization standards in the workshop.
Resolve complex technical and logistical challenges as an escalation point.
Review technician work-order notes for accuracy.
Ensure customer feedback and concerns are considered by technicians throughout the service process.