Service Production Supervisor - Malvern, PA

VetJobs • Malvern, PA

1d • $79,700 - $105,570 • Onsite

About The Position

Rivian is hiring a Service Production Supervisor to direct the daily operations of its Malvern service center. The supervisor manages the flow of vehicles through the shop, makes real-time production decisions, and coaches technicians to support their development and performance. The role ensures the team has the parts, tools, and information needed to work effectively and deliver a high-quality service experience.

The supervisor leads and develops technicians and site leadership, promotes an inclusive and accountable culture, and coordinates with other teams and vendors. They oversee service workflows from vehicle intake through final quality checks, prioritize and assign work according to technician capabilities and shop capacity, and coordinate with Parts, Service Advisors, and support teams to prevent bottlenecks. They monitor repair quality, cycle time, productivity, and shop efficiency; maintain safety and organization standards; resolve escalated technical or logistical challenges; review work order documentation; and represent customer feedback in the service process.

The position is on-site. Up to 27% travel may be required, and the role may involve interaction with customers, their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events. The Pennsylvania salary range is $79,700–$105,570 per year. The successful candidate may be eligible for an annual performance bonus and equity awards.

Requirements

• At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
• Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
• Experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.
• Strong understanding of written and spoken English.
• Ability to read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, and schematics.
• Ability to meet the stated physical demands, including standing, walking, bending, kneeling, reaching, pushing, pulling, and lifting up to 50 lbs.

Nice To Haves

• High school diploma, GED, or other recognized high school equivalency credential; listed as preferred.

Responsibilities

• Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and high performance.
• Manage team performance through regular feedback and performance reviews, and understand team members’ strengths and development areas.
• Promote an inclusive environment and champion Rivian’s culture.
• Identify and develop talent, establish development paths, and provide hands-on training.
• Advocate for the team by addressing needs, listening to concerns, and removing obstacles.
• Lead by example and support roles or tasks as needed to ensure team success and service excellence.
• Collaborate on-site with other teams, including DMO, VO, and Sales, and manage vendor relationships, including Amazon/DSP accounts.
• Ensure participation in huddles and transparency around performance indicators.
• Guide and develop site leadership and oversee service workflows and technician development, including through the RIV EXCEL process, to establish accountability and meet operational goals.
• Manage the shop’s daily production from vehicle intake through final quality check, maximizing throughput and efficiency.
• Prioritize and assign work based on technician skill sets and shop capacity.
• Coordinate with Parts, Service Advisors, and support teams to prevent and resolve bottlenecks.
• Improve service workflows using a first-principles approach to problem-solving.
• Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
• Analyze KPIs, including technician productivity and shop efficiency, and use them to guide operational improvements.
• Enforce safety and organization standards in the workshop.
• Resolve complex technical or logistical challenges as the escalation point.
• Review the accuracy of technician work order notes.
• Represent customer feedback and concerns in the service process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED