Service Production Supervisor -Back of House - Woodbridge Township, NJ

Military Spouse Corporate Career Network•Woodbridge Township, NJ

20d•Onsite

About The Position

Rivian is seeking a Service Production Supervisor to direct daily service-center operations and oversee the flow of vehicles through the shop. The supervisor makes real-time production decisions, coaches and develops technicians, and ensures the team has the parts, tools, and information needed to work effectively. The role is responsible for delivering a seamless, efficient, high-quality service experience that gets Rivian owners back on their adventures. The supervisor leads technician performance and development, fosters an inclusive and collaborative culture, coordinates service workflows across teams and shifts, and manages vendor relationships. The position also oversees shop production from vehicle intake through final quality checks, coordinates with Parts, Service Advisors, and support teams, monitors quality and performance indicators, maintains safety and organization standards, and resolves complex technical or logistical challenges. The role may involve customer and supplier interactions at Rivian facilities, on mobile service routes, or at community outreach events, and may require up to 27% travel. The salary range for New Jersey-based applicants is $87,300–$109,100. The successful candidate may be eligible for an annual performance bonus and equity awards.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Experience with lean manufacturing principles or workflow optimization in a service or production setting.
Proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Ability to travel up to 27%.

Nice To Haves

High school diploma, GED, or other recognized high school equivalency credential preferred.

Responsibilities

Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and a high-performance culture.
Manage team performance through regular feedback and performance reviews, and identify team members’ strengths and development needs.
Champion an inclusive environment where team members feel valued, motivated, and empowered.
Identify and develop talent, establish development paths, and provide hands-on training to improve technical capabilities.
Advocate for the team by ensuring its needs are met, its concerns are heard, and obstacles are removed.
Lead by example and support any role or task necessary to achieve team success and service excellence.
Collaborate on-site with DMO, VO, and Sales teams.
Manage vendor relationships, including Amazon/DSP accounts.
Ensure participation in huddles and transparency regarding performance indicators.
Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
Manage daily shop production from vehicle intake through final quality check to maximize throughput and efficiency.
Prioritize and assign workloads according to technician skills and shop capacity.
Coordinate with Parts, Service Advisors, and support teams to prevent and resolve bottlenecks.
Improve service workflows using a first-principles approach to problem-solving.
Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
Analyze KPIs, including technician productivity and shop efficiency, to inform operational improvements.
Maintain and enforce high standards of safety and shop organization.
Act as the escalation point for complex technical or logistical challenges.
Review the accuracy of technician work-order notes.
Ensure customer feedback and concerns are considered by technicians throughout the service process.