Service Planning Regional Coordinator - Westminster, Colorado

KUKA•Denver, CO

About The Position

The Service Planning Regional Coordinator is responsible for reporting capacity plans, managing demand, and reporting Field Service Operations (FS Ops) scorecard metrics. The position primarily executes resource scheduling for preventative maintenance, project activities, and field service operations administration. The coordinator maintains regional capacity plans and schedules, evaluates and reports demand using sales forecasts and historical data, and works with other departments to ensure demand is visible. The role also supports effective service levels and cost management by considering available capacity, demand, and geography when scheduling work. It involves coordinating with field service leadership and engineers, managing schedule changes and capacity conflicts, assessing regional performance, and identifying process and operational improvements.

Requirements

Three years of logistics, scheduling, and/or service experience in a healthcare or field service environment.
Professional training in production scheduling, inventory, and/or operations management.
At least two years of experience in a customer support/field operations, logistics, and/or production operations-related role.
Working knowledge of ERP/CRM systems, preferably SAP or Oracle.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Proven problem-solving abilities.
Strong written and verbal communication skills.
Ability to efficiently manage time and workload, including planning, organizing, and prioritizing.

Nice To Haves

Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management.

Responsibilities

Maintain FS Ops capacity plans for assigned areas.
Evaluate, track, monitor, and report on FS Ops demand, using sales forecasts and historical data for demand forecasting.
Collaborate with departments such as Sales and Project Management to provide clear visibility into demand.
Create service orders.
Track, monitor, and report on defined FS Ops metrics.
Maintain regional schedules that account for available capacity, demand, and geography to optimize service level and cost.
Reschedule and reassign work orders as needed.
Communicate, negotiate, and resolve capacity conflicts with creative and innovative recommendations.
Participate in FS Ops process improvement identification, resolution, and implementation.
Gather information regarding technician consignment inventory as required.
Coordinate with Field Service Supervisors/Managers and Field Service Engineers to reschedule resources dispatched for on-demand service.
Gather performance data and assess whether regions are performing according to schedules.
Produce reports evaluating regional capacity and identifying improvement opportunities, including reducing overtime and ensuring timely service order closure.
Consider the time sensitivity of requests to support customer satisfaction.
Coordinate distribution of work tasks to support field service operations.
Perform other duties as assigned.