Regional Technical Specialist - Colorado

Envista Holdings Corporation•USA - Remote, CO

1d•$92,500 - $113,000•Onsite

About The Position

The Regional Technical Specialist is the front line of DEXIS Imaging customer interaction through daily service and support. This field-based service technician works independently at customer sites throughout an assigned territory, providing professional technical support and consultation that supplements product sales growth. The role supports customer and dealer accounts, performs complex technical duties involving DEXIS Imaging products, manages escalated issues, and supports dealer partners with service and installations. It also serves as a mentor to Field Support team members and handles customer escalations and technical projects. The position is based in the Denver, Colorado area and may require 50% or more overnight travel. The specialist works with the Territory Sales Manager to develop the territory, build customer relationships, support business goals, and deliver service work. The position involves customer and dealer troubleshooting, installations, training, documentation, reporting, and knowledge transfer. Flexible hours, weekend travel when necessary, holidays, overtime, and travel as dictated by business needs may be required.

Requirements

At least 2 years of formal higher education or equivalent work experience.
At least 3 years of advanced troubleshooting experience in a field environment.
At least 2 years of experience in a customer-facing role.
At least 3 years of experience troubleshooting and resolving Windows operating system permissions, hardware peripherals, databases, and networks.
Proficiency with Microsoft Office.
Valid state driver's license and clean driving record.
Strong interpersonal, face-to-face, phone, and email communication skills and a strong customer focus.
Ability to troubleshoot and install equipment on site with service technicians and solve application problems with end users.
Ability to work flexible hours, including holidays and overtime, and travel as dictated by business needs; travel may occur on weekends when necessary.
Ability to work independently and manage customer and dealer issues, escalations, installations, and technical projects.
Ability to lift 70 pounds at the waist and 25 pounds overhead; exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
Ability to stand, kneel, squat, bend, work at odd angles frequently, climb a ladder, and work above head.
Personal qualities include self-direction, independence, problem solving, customer and team orientation, attention to detail, patience, flexibility, results orientation, and effective communication and leadership.

Nice To Haves

Associate, bachelor's, or technical degree.
Demonstrated ability to work independently, build relationships, and develop the territory.
Advanced MySQL and Mac OS knowledge.
Ability to manage multiple projects simultaneously.
Leadership, teamwork, customer focus, influence, results orientation, communication, detail orientation, and project management capabilities.

Responsibilities

Develop the territory in conjunction with the Territory Sales Manager.
Build customer relationships and present service activities and offerings.
Support regional and company goals by growing multiple aspects of the business.
Identify, own, and track account issues through resolution according to escalation procedures.
Serve as the escalation point for troubleshooting products and services, and ensure dealer partners receive adequate service and installation support.
Respond quickly to escalated issues and customer outages while maintaining professionalism.
Deliver billable service work and develop a pipeline of future service opportunities through customer engagement, needs assessment, and follow-up.
Own customer issues through resolution and complete service documentation.
Provide reports to management.
Transfer acquired knowledge to Product Service personnel through internal documentation, curriculum development, procedures, and direct training.
Mentor and support Field Support team members.
Coordinate direct installations within the assigned territory.
Ensure dealer technical training needs are met and documented within the assigned territory.
Perform other duties or special projects as assigned.