(CSSNA) Service Parts Associate - Level I

Kyyba•Nashville, TN

About The Position

The Service Parts Associate assists Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. The role handles customer parts-counter activity, order processing, parts sourcing, customer support, and inventory-related work while following applicable health, safety, and environmental standards.

Requirements

High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced-level computer skills.
Some work experience or an intermediate level of knowledge obtained through education, training, or on-the-job experience.
Ability to process customer orders, identify and resolve exceptions, and fulfill orders according to customer requirements.
Ability to use order life cycle systems to process customer orders and modifications and respond to customer queries accurately and in a timely manner.
Skills in effective communication, accountability, action orientation, customer focus, warehouse inventory control, work-process optimization, customer support, and interpersonal relations.
The position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Inventory control skills.
Shipping and receiving experience.
Ability to multitask.

Responsibilities

Comply with Health, Safety, and Environmental standards, policies, procedures, and regulations, and use appropriate personal protective equipment.
Handle customer parts-counter duties, including receiving parts calls, greeting and assisting walk-in customers, completing and processing paperwork, and processing cash, check, and credit card transactions.
Maintain favorable relationships with internal and external customers by addressing their needs and issues promptly.
Escalate customer issues to more senior parts personnel or a supervisor when needed.
Keep the customer parts area and parts warehouse neat and clean.
Support other parts personnel in sourcing and locating complex parts requests or identifying alternatives.
Use systems, catalogs, and other resources, and collaborate with technicians to identify and procure parts efficiently in terms of cost and time.
Identify and act on opportunities to upsell supporting products and services when appropriate.
Perform other assigned parts-related duties, which may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management, and core processing.