(CSSNA) Service Parts Associate - Level I
About The Position
The Service Parts Associate assists Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. The role performs customer parts counter duties and a range of warehouse and inventory functions, including putting away inventory, pulling and processing orders, packing orders, breaking down large stock orders, stocking inventory, pulling pick tickets, staging orders for delivery to trucks, and handling shipping and receiving. The associate uses systems, catalogs, and other resources, and collaborates with technicians, to identify and procure parts efficiently. The position may occasionally require local driving to pick up parts. The warehouse is not climate controlled, and employees must wear steel-toe boots or shoes. The employer seeks someone interested in building a long-term career and willing to learn and grow within the organization.
Requirements
- High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
- Proficiency in Microsoft applications, report generation, and advanced-level computer skills.
- Some work experience or an intermediate level of knowledge obtained through education, training, or on-the-job experience.
- Valid driver’s license.
- Ability to wear steel-toe boots or shoes.
Responsibilities
- Comply with Health, Safety, and Environmental standards, policies, procedures, and regulations, and use appropriate personal protective equipment.
- Receive parts calls, greet and assist walk-in customers, complete and process paperwork, and handle cash, check, and credit card transactions under moderate supervision.
- Maintain favorable relationships with internal and external customers by addressing their needs and issues in a timely manner.
- Escalate customer issues to more senior parts personnel or a supervisor when needed.
- Maintain a neat and clean appearance in the customer parts area and parts warehouse.
- Support other parts personnel in sourcing and locating complex parts requests or identifying alternatives under moderate or direct supervision.
- Use systems, catalogs, and other resources, and collaborate with technicians, to identify and procure parts in a cost- and time-efficient manner.
- Identify and act on opportunities to upsell supporting products and services when appropriate.
- Perform assigned parts-related duties, which may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management, and core processing.
- Put away and stock inventory, pull and process orders, pack orders, break down large stock orders, pull pick tickets, and stage orders for delivery to trucks.
- Occasionally drive locally to pick up parts.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
