Service Parts Associate

Cummins•Houston, TX

10d

About The Position

The Service Parts Associate assists Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. The role supports customer parts-counter service and parts-warehouse operations, helping identify and procure parts efficiently while maintaining positive customer relationships. The associate may also perform inventory, shipping and receiving, and other parts-related duties as assigned. The position requires attention to health, safety, and environmental standards, appropriate use of personal protective equipment, reliable attendance, and effective communication with customers and colleagues. It may require licensing for compliance with export controls or sanctions regulations.

Requirements

High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Proficiency in Microsoft applications, report generation, and advanced-level computer skills.
Some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.
Punctuality and dependable time and attendance.
Strong work ethic.
Team-oriented approach.
Customer-driven approach.
Safety-minded approach.
Reliable transportation.
May require licensing for compliance with export controls or sanctions regulations.

Responsibilities

Comply with Health, Safety, and Environmental standards, policies, procedures, and regulations, and use appropriate personal protective equipment.
Perform customer parts-counter duties, including receiving parts calls, greeting and assisting walk-in customers, completing and processing paperwork, and handling cash, check, and credit-card transactions.
Maintain favorable relationships with internal and external customers by addressing their needs and issues in a timely manner.
Escalate customer issues to more senior parts personnel or a supervisor when needed.
Maintain a neat and clean appearance in the customer parts area and parts warehouse.
Support other parts personnel in sourcing and locating complex parts requests or finding alternatives.
Use systems, catalogs, and other resources, and collaborate with technicians to identify and procure parts in a cost- and time-efficient manner.
Identify and act on opportunities to upsell supporting products and services when appropriate.
Perform other assigned parts-related duties, which may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management, and core processing.
Process customer orders, order modifications, and customer queries accurately and in a timely manner.
Manage customer orders from receipt through exception identification and resolution to fulfill customer requirements.