Service Parts Associate

Cummins•Houston, TX

10d

About The Position

The Service Parts Associate assists Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. The role performs customer parts counter duties, supports parts sourcing and procurement, and may take on warehouse, shipping, receiving, and inventory-related duties as assigned. The associate follows applicable Health, Safety, and Environmental standards and uses appropriate personal protective equipment. They maintain customer relationships by responding to needs promptly and escalating issues when needed, while keeping customer and warehouse areas neat and clean. The position uses systems, catalogs, and other resources, and collaborates with technicians to identify and procure parts efficiently. It may also involve identifying appropriate opportunities to upsell related products and services. The role requires punctuality, reliability, a strong work ethic, teamwork, customer focus, and safety awareness. A high school diploma or equivalent is required, along with proficiency in Microsoft applications, report generation, and advanced computer skills. Some work experience or intermediate knowledge gained through education, training, or on-the-job experience is required. Licensing may be required for compliance with export controls or sanctions regulations.

Requirements

High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Proficiency in Microsoft applications, report generation, and advanced-level computer skills.
Some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.
Punctuality and good time and attendance.
Strong work ethic.
Team-oriented approach.
Customer-driven approach.
Safety-minded approach.
Reliable transportation.
May require licensing for compliance with export controls or sanctions regulations.

Responsibilities

Follow Health, Safety, and Environmental standards, policies, procedures, and regulations, and use appropriate personal protective equipment.
Receive parts calls; greet and assist walk-in customers; complete and process paperwork; and handle cash, check, and credit card transactions.
Address internal and external customer needs and issues in a timely manner, escalating issues to senior parts personnel or a supervisor when necessary.
Maintain a neat and clean appearance in the customer parts area and parts warehouse.
Support parts personnel in sourcing and locating complex parts requests or identifying alternatives.
Use systems, catalogs, and other resources and collaborate with technicians to identify and procure parts in a cost- and time-efficient manner.
Identify and act on appropriate opportunities to upsell supporting products and services.
Perform assigned parts-related duties, which may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management, and core processing.
Manage physical inventory using inventory control methodologies to maintain inventory and meet customer expectations.
Process customer orders and modifications, identify and resolve exceptions, and respond to customer queries accurately and promptly.