Parts Associate

RIDE Coach and Bus•Lancaster, CA

4d•$18 - $23•Onsite

About The Position

The Parts Associate supports the daily operations of the Parts Department by processing and tracking parts requests and customer orders from initial request through final shipment. The role works with customers, technicians, Warehouse, Warranty, Logistics and Accounting to identify, order, document and deliver parts accurately and on time. It requires a strong working knowledge of automotive parts and components, and the ability to review technical drawings, diagrams and other technical information to identify and source parts for customer and service needs. The Parts Associate monitors inventory availability, assists with stock replenishment, provides pricing and estimated delivery information, maintains records in CRM, ERP and other business systems, communicates order status and delays, coordinates outbound shipments, assists with billing and payment issues, and supports resolution of customer concerns. The position also provides status updates, maintains documentation and supports warranty and service reporting. It calls for strong customer service, communication, technical and organizational skills, and the ability to manage multiple priorities accurately in a fast-paced environment. The position is under the general supervision of the Parts Manager, Supervisor or Parts Lead and has no supervisory responsibility. It is full-time and on site. Overtime may be required based on workload. Travel is listed as N/A. Pay range: $17.50–$23.00 per hour. Work may take place in outdoor and warehouse environments, and the employee may work within a customer's work environment when required. RIDE Coach and Bus states that it is an Equal Opportunity Employer.

Requirements

Strong attention to detail when researching part numbers, specifications, compatibility and availability.
Ability to collaborate with Technical Advisors, technicians and other technical personnel to research, identify and verify parts.
Ability to read and interpret technical drawings, parts diagrams, schematics and other technical documentation.
Strong working knowledge and understanding of automotive parts, components and related systems.
Experience in customer service and/or automotive parts.
Excellent communication and interpersonal skills, including effective communication in person, by telephone and by email.
Proficiency with basic computer programs, including Microsoft Office (Word, Excel and PowerPoint), SAP and CRM systems.
Self-motivation and willingness to continuously improve and learn new processes.
Ability to thrive in a fast-paced environment.
Ability to present information effectively to small and large groups.
Ability to work directly with customers, including in the customer's work environment when required.
Valid driver’s license in the employee’s home state and reliable transportation.

Nice To Haves

Minimum of two years of relevant experience preferred.

Responsibilities

Process Parts Request Forms and Parts Orders submitted by Customer Service staff and customers.
Support inventory management and stock replenishment by creating purchase requests in the CRM system.
Collaborate with Warranty and Warehouse teams to support parts fulfillment and customer needs.
Maintain accurate records of parts ordered for assigned customers and/or technicians and provide regular updates.
Assist customers with parts availability and pricing in a timely and professional manner.
Check inventory levels and estimated time of arrival, provide order and delivery status updates, and manage orders from entry through shipment.
Track orders in an organized manner and ensure documentation is complete and current.
Schedule outbound deliveries and coordinate with Warehouse and Logistics teams to support on-time shipping; promptly notify customers of delays.
Address customer complaints and coordinate with appropriate teams to support a positive customer experience.
Request invoices from Accounting and provide them to customers; coordinate with Accounting to resolve billing and payment issues.
Provide daily status reports to the Parts Manager, Supervisor or Parts Lead.
Perform other duties as assigned.