Parts Associate

Daikin Applied Americas•Grand Rapids, MI

2d•Onsite

About The Position

ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 90 people and have annual sales of approximately $110M. Our corporate focus is “creating more comfortable and healthy indoor environments by providing innovative HVAC solutions”. In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You’ll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Requirements

High School Diploma or GED
2+ years of related retail/parts sales experience
Ability to lift and move up to 50 pounds

Responsibilities

Processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services.
Seeking remedies to ensure customer satisfaction and retention.
Assisting in vendor sales, inventory, purchasing, pricing and warranty administration.
Organizing and maintaining a parts storage area.
Identifying and processing customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter.
Ordering required parts.
Providing technical support to customers.
Responding to customer's inquiries or questions regarding products or services.
Overall inventory management and ensuring that it is appropriately accounted for through accurate receiving, restocking, transfers, discrepancy management, audits and cycle counts.
Driving sales by actively making customers aware of product promotions and asking to add lines to the orders.
Determining best method to resolve problems to ensure customer satisfaction and company adherence to policies.
Maintaining transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day.
Warranty administration.
Recording changes in inventory status by logging shortages and overages in logbook.
Delivering parts orders to customer locations or job sites.
Possessing knowledge of the product lines to be able to demonstrate and discuss with customers.
Informing customers of standard procedures or resolution of problems.
Following up, either verbally or in writing, to ensure customer satisfaction.
Loading and unloading shipment of parts, supplies, and equipment.
Handling emergency phone and customer service duties after hours as necessary.
Achieving objectives regarding revenue, profit and proprietary/commodity goals as set forth by the leadership team.
Representing the organization in a courteous and professional manner.
Other duties as assigned.