Service Parts Associate

Cynet Systems • Nashville, TN

2d

About The Position

The Service Parts Associate assists Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. The role handles customer parts counter activity, order processing, transactions, customer support, and parts sourcing. It also supports warehouse, inventory, shipping, and receiving activities as assigned.

Requirements

• High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
• Proficiency in Microsoft applications, report generation, and advanced-level computer skills.
• Some work experience or intermediate-level knowledge gained through education, training, or on-the-job experience.
• May require licensing for compliance with export controls or sanctions regulations.
• Competency in customer order processing, including order receipt, identifying and resolving exceptions, and fulfilling orders to customer requirements.
• Knowledge of order life cycle systems and the ability to process customer orders and modifications accurately and respond to customer queries.
• Effective communication, accountability, initiative, customer focus, interpersonal skills, and ability to optimize work processes.
• Ability to manage physical inventory using inventory control methodologies and provide proactive customer support throughout the order life cycle.
• Top skills: inventory control, shipping and receiving, and multitasking.

Responsibilities

• Comply with Health, Safety, and Environmental standards, policies, procedures, and regulations, and use appropriate personal protective equipment.
• Carry out customer parts counter duties, including receiving parts calls, greeting and assisting walk-in customers, completing and processing paperwork, and handling cash, check, and credit card transactions.
• Maintain favorable relationships with internal and external customers by addressing needs and issues promptly and escalating issues to senior parts personnel or a supervisor when needed.
• Maintain a neat and clean appearance in the customer parts area and parts warehouse.
• Support other parts personnel in sourcing and locating complex parts requests or finding alternatives.
• Use systems, catalogs, and other resources, and collaborate with technicians to identify and procure parts efficiently in terms of cost and time.
• Identify appropriate opportunities to upsell supporting products and services to customers.
• Perform other parts-related duties as assigned, including managing stock levels, shipping and receiving, warehouse activities, inventory management tasks, and core processing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED