Service Order Specialist

Sungrow USA Corporation•Houston, TX

3d•$55,000 - $86,000•Hybrid

About The Position

This position will support Sungrow Service team with quotes and order execution. The position will support customers and the service team on a day-to-day basis, tasks including but not limited to direct customer support, facilitating communication between external customers and internal departments, CRM tool management, service administrative support, oversighting of the entire order process from Quote to execution and to distributing the parts/ service orders to the end user. Most importantly, this position has a customer relationship responsibility. Furthermore, the position will coordinate communication with other departments, review the current process, develop new processes as needed, and be responsible for their implementation. This position needs to have a strong understanding of Excel, with the ability to keep price lists updated and accurate, work with our overseas teams to ensure updated pricing. The position will be required to work with our Supply chain management team to ensure parts orders are received in a timely manner. Lastly, the position will coordinate with our accounting dept to ensure accurate and timely billing to customers as orders are shipped.

Requirements

Can-do attitude and obsession with excellent customer support
Self-starter, strong initiatives with an excellent communication ability
Organizational skills
Strong computer skills
Attention to detail and ability to execute tasks on-time
Advanced Excel knowledge
Ability to create processes and procedures
Excellent communication skills needed for customer-facing and internal-facing interaction
Logical thinking, resourceful attitude
Working with HQ to provide CRM management support.
CRM tool experience is a must

Nice To Haves

Experience in solar preferred
Experience with SAP C4 Hana is a plus

Responsibilities

Support Sungrow Service team with quotes and order execution.
Provide direct customer support.
Facilitate communication between external customers and internal departments.
Manage CRM tool.
Provide service administrative support.
Oversee the entire order process from Quote to execution.
Distribute parts/ service orders to the end user.
Coordinate communication with other departments.
Review and develop new processes as needed, and be responsible for their implementation.
Keep price lists updated and accurate.
Work with overseas teams to ensure updated pricing.
Work with Supply chain management team to ensure parts orders are received in a timely manner.
Coordinate with accounting department to ensure accurate and timely billing to customers as orders are shipped.