Service Order Dispatcher

Bering Straits Native Corp•Chesapeake, VA

3d•Onsite

About The Position

Bering Global Solutions (BGS) provides service under multiple North American Industry Classification System (NAICS) codes to include information management, information protection, and information assurance. Our business competencies are information technology management, asset/inventory program management and configuration management, e-authentication, and information protection/assurance. Bering Global Solutions provides network and systems administration; enterprise architecture and resource planning; email operations; certification and accreditation; software design, programming, implementation & testing; maintenance of telecommunications and land mobile radio equipment and systems; help desk support; and IT transformation services. About this position: Service Order Dispatcher Location – Chesapeake, VA The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $24.84 per hr. Applicants will be notified via phone or email within ten (10) business days of submittal.

Requirements

High School Diploma
2-5 years’ experience
Knowledge of Maximo
Proficient in Microsoft Excel
Microsoft Word
Ability to learn quickly, adapt to changing environments, and apply new knowledge effectively.

Nice To Haves

Basic knowledge of government contracts

Responsibilities

Receive and prioritize incoming service requests from customers.
Schedule and dispatch technicians based on urgency, location, skill set, and availability.
Monitor technician schedules and make real-time adjustments as needed.
Communicate service updates, arrival times, and work status to customers.
Maintain accurate records of work orders, service calls, and customer interactions.
Coordinate emergency and after-hours service requests when required.
Track completion of service jobs and ensure proper documentation.
Assist with invoicing, parts ordering, and administrative support as needed.
Performs a variety of warehousing duties that require an understanding of the establishment's storage plan.
Work involves most of the following: verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages, Rout materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with prescribed storage methods, rearranging and taking inventory of stored materials.
This worker may operate hand power trucks in performing warehousing duties or operating forklift.