Service Dispatcher

FleetPride•Bath, NY

1d•Onsite

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.

Requirements

High school diploma or GED required
Dispatching experience and knowledge is preferred
Valid driver’s license with a clean driving record
Maintain regular, consistent, and professional attendance, punctuality, and personal appearance
Computer experience and competency required
Have a clear and friendly phone voice
Advanced customer service and communication skills
Capable of working in a fast-paced environment including in emergency situations
Ability to multi-task and be a self-motived team player

Nice To Haves

post-secondary education or coursework desired

Responsibilities

Receive Emergency and non-emergency phone calls and record applications information
Enter data in the computer system and maintain logs and records of calls, activities, and other information
Prioritize calls according to urgency and importance
Understanding and providing an appropriate estimated time of arrivals
Effectively determine which driver/operator and truck best fit the service requirements
Monitor the route and location of drivers to coordinate and prioritize their schedule
Communicate with drivers all pertinent information to complete the call
Initiate activities to stay busy and productive during downtime
Ability to stay calm under pressure
Fast, accurate typing with experience in data entry
Billing for auto clubs (AAA/Agero/Gelco and other parties)
Other duties assigned