Order Entry Specialist

Aston Carter•Austin, TX

8d•$16 - $18•Remote

About The Position

The Custom Order Entry Specialist provides end-to-end operational support for custom orders, with a primary focus on collegiate athlete accounts. This role partners closely with sales to create accurate quotes, enter and monitor orders, coordinate artwork approvals, resolve payment or product availability issues, and support customers from initial inquiry through fulfillment and returns. Success in this position requires strong attention to detail, timely and professional communication, and consistent follow-through across customers and internal partners in a fast-paced, high-volume environment.

Requirements

Strong attention to detail with the ability to manage quotes, orders, artwork approvals, and customer information accurately.
Clear, professional written and verbal communication skills for customer and internal team interactions.
Ability to manage multiple priorities, handle high-volume workloads, and follow through on open items in a fast-paced environment.
Customer-focused problem-solving skills and comfort coordinating across multiple internal teams.
Proficiency with order management, CRM, ERP, or related business systems, and the ability to learn new tools and processes quickly.
Minimum 1+ years of experience in order entry, customer service, inside sales support, sales operations, or a closely related role.
Ability to work independently with little to no direction while maintaining high standards of accuracy and service.
At least 2+ years of experience using Excel and Salesforce, or similar CRM and spreadsheet tools.
Corporate-level customer service, administrative, and teamwork experience.
Proficient with basic computer skills, including Excel, Word, and web browsers.
Reliable typing and data entry skills to process orders and customer information efficiently.

Nice To Haves

College degree preferred; high school diploma combined with relevant experience in a fast-paced, high-volume order processing environment is acceptable.
Experience in data entry, administrative support, front desk or clerical roles, and general Microsoft Office usage.
Salesforce experience is a strong plus; training will be provided for the right candidate.
Friendly and outgoing personality that supports positive customer interactions and strong internal partnerships.
Highly professional demeanor and presentable appearance when interacting with customers or visiting corporate offices.
Comfort working with repetitive tasks and maintaining focus and accuracy over extended periods.
Ability to thrive in a remote work setting while staying organized, responsive, and engaged.
Experience providing sales support and working with discounts or promotional programs is beneficial.

Responsibilities

Partner closely with the Collegiate Athlete Sales representative to provide inside sales and order-entry support for collegiate athlete accounts.
Communicate directly with customers regarding orders, quote requests, product questions, payment needs, artwork approvals, and order status.
Create accurate quotes and verify inventory availability to support timely and complete fulfillment.
Convert approved quotes into orders and process transactions accurately and efficiently.
Confirm customer, product, pricing, shipping, and customization details before submitting orders to production.
Send artwork approval communications to customers and ensure final artwork, placement, product, and order details are correct before production begins.
Monitor orders through fulfillment and coordinate with fulfillment and distribution partners when timing, status, accuracy, or delivery requires attention.
Process returns, replacements, credits, and other post-order resolutions in accordance with established policies.
Provide additional quote and order-entry support during periods of high volume or team absences.
Maintain accurate order documentation, customer communications, and status updates in applicable systems such as CRM, ERP, and order management tools.
Escalate risks, exceptions, or recurring issues to appropriate internal partners and help drive timely resolution.
Manage repetitive, detail-oriented tasks while maintaining accuracy and consistency over time.
Balance multiple priorities, follow through on open items, and respond effectively in a fast-paced, remote work environment.
Collaborate with artwork and customization teams, fulfillment and distribution partners, customer service, sales operations, and community teams to ensure smooth end-to-end order processing.