Order Entry Specialist
About The Position
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy. Perform order validation and exception resolution, including pricing issues. Handle order-related issues or customer complaints promptly and efficiently. Maintain accurate records of all orders, purchase orders, and order confirmations. Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service. Monitor orders, process credits/cancellations, and handle purchase order revisions. Manage customer service issues related to returns, exchanges, and order modifications. Work closely with sales, logistics, and finance teams to ensure seamless order processing. Handle inbound customer calls and emails regarding orders, products, and services.
Requirements
- High school diploma or equivalent.
- 2+ years in order management, customer service or related field
- Familiarity with order processing systems and software, such as SAP, Oracle or CRM
- Patience, empathy, and professionalism
- Good communication abilities, including written and verbal
- Good problem-solving skills
- High degree of accuracy and attention to detail.
Nice To Haves
- Basic knowledge of Microsoft Office Suite
- Background in supply chain, retail or manufacturing field a plus
- Positive attitude
- Team player
- Verbal and written communication skills
- attention to detail
- customer service skills and interpersonal skills
Responsibilities
- Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
- Perform order validation and exception resolution, including pricing issues.
- Handle order-related issues or customer complaints promptly and efficiently.
- Maintain accurate records of all orders, purchase orders, and order confirmations.
- Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.
- Monitor orders, process credits/cancellations, and handle purchase order revisions.
- Manage customer service issues related to returns, exchanges, and order modifications.
- Work closely with sales, logistics, and finance teams to ensure seamless order processing.
- Handle inbound customer calls and emails regarding orders, products, and services.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
