Service Order Dispatcher Ft.Bliss

PCSI Careers • Fort Bliss, TX

28d • Onsite

About The Position

PCSI is seeking a Service Order Dispatcher based at Ft. Bliss, Texas. The dispatcher receives, records, and distributes work orders to service crews in response to customer requests. The role reports to the Project Manager and operates in a 24/7 environment, with shifts that may vary. One available shift is Thursday through Sunday, 1200–2300.

The position involves recording customer and service details, preparing and distributing work orders, scheduling service calls, dispatching crews, following up with customers, and maintaining records of calls and orders. The dispatcher may also assist with ArMA cases, email orders, walk-ins, IW28, and other order-creation activities when directed. Duties can include relaying instructions to mobile crews using radio telephone equipment, greeting visitors, and responding to or routing incoming phone, fax, and radio messages. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PCSI is a nonprofit organization focused on supporting people with disabilities through employment, advocacy, partnerships, and innovation. As an AbilityOne employer, PCSI may prioritize individuals and veterans with disabilities for this role; documentation may be required.

Requirements

• High school diploma or GED.
• Two years of related experience and the ability to perform the assigned duties.
• Ability to effectively read, write, and speak English.
• Intermediate knowledge of Microsoft Office applications and PC functions, including demonstrated word-processing, database, and spreadsheet skills.
• Ability to communicate effectively with diverse and sometimes irate individuals and calmly and efficiently handle situations ranging from routine to emergency.
• Strong attention to detail.
• Ability to be a self-starter with strong time-management skills.
• Ability to perform basic accounting and mathematical computations accurately.
• Ability to monitor several audible communication devices, such as telephone, fax, and radio, while performing job tasks.
• Ability to work with minimal supervision and as a team player.
• Ability to pass criminal, drug, and driving screening.
• Ability to work any time or day of the week, including weekends and holidays, and various shifts covering a 24/7 operation.
• Valid driver's license and a good driving record.
• Ability to obtain and maintain security clearance and base access to assigned sites if required.
• Must not require immigration sponsorship now or in the future; PCSI does not offer sponsorship for this position.

Responsibilities

• Receive, record, and distribute work orders to service crews in response to customer requests.
• Record information such as customer name, address, article to be repaired, or service to be rendered.
• Prepare work orders and distribute them to service crews.
• Schedule service calls and dispatch service crews.
• Contact customers to ensure satisfactory service performance.
• Maintain records of service calls and work orders.
• Assist with ArMA cases as directed by the Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.
• Assist with email orders and walk-ins as directed by the Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.
• Assist with IW28 and other order-creation activities as directed by the Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.
• Dispatch orders and relay messages or special instructions to mobile crews and other departments using radio telephone equipment, as needed.
• Greet visitors and handle incoming phone calls, fax messages, and radio messages by responding to requests or routing messages to the appropriate person.

Benefits

• Medical, dental, vision, and other coverage, with an employer contribution offered for employee-only coverage.
• 401(k) plan with matching contributions up to 6%.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED