Service Dispatcher

Star Group • Hopewell Junction, NY

7d

About The Position

The Service Dispatcher prepares records and distributes work orders to Service Technicians in response to customer requests, using scheduling and mapping technology. The role helps customers receive service when they need it and uses communication and active listening to develop efficient solutions. The position is part of a home services provider experiencing continued growth, with opportunities for professional development and advancement.

Requirements

• High school diploma or equivalent.
• Pleasant and professional demeanor; able to work independently and in a team environment.
• Highly detail-oriented and focused, with a flexible and adaptable nature.
• Excellent verbal and written communication, interpersonal, and active listening skills.
• Ability to interact effectively with customers and coworkers.
• Proven problem-solving skills.
• Ability to work well in a fast-paced environment.
• Proficiency with the MS Office Suite, MS Outlook, and web navigation.

Nice To Haves

• One to two years of prior dispatch experience preferred.
• Prior experience in a customer service setting is a plus.

Responsibilities

• Schedule service calls and provide work orders to Service Technicians according to urgency.
• Review jobs in the service monitor to ensure they are dispatched and assigned as required.
• Communicate with other Dispatchers, Service Technicians, and other departments.

Benefits

• Competitive compensation.
• Medical coverage for full-time staff.
• Dental coverage for full-time staff.
• Retirement savings.
• Overtime opportunities.
• Professional development and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED