Service Order Dispatcher - Third Shift

V2X•Fort Irwin, CA

6d•Onsite

About The Position

V2X is hiring a full-time, non-exempt Service Order Dispatcher to support the National Training Center Training Support Contract at the National Training Center in Fort Irwin, California. The role works overnight, 11:00 PM to 8:00 AM PST, in the Operations Control Center and supports the National Training Center mission of providing realistic joint and combined-arms training for U.S. military soldiers, leaders, and units. The dispatcher operates access-control and badging systems, maintains operational logs, receives and tracks trouble tickets and work requests, creates and manages MAXIMO work orders, and coordinates maintenance or technical personnel and service crews. The role also performs clerical tasks using Microsoft Office applications and may take on receptionist duties, including managing visitors, calls, messages, badges, keys, and other sensitive items. The position requires coordination with government representatives, customers, site management, and subcontractors to support compliant security, access control, facility service, and emergency operations. Travel to support unit training may be required, including deployment within CONUS for up to 180 days.

Requirements

High school diploma or GED.
One year of experience as a receptionist or in an equivalent position handling multiple phones and directing incoming and outgoing calls.
Valid California Driver’s License and ability to maintain Post driving privileges.
Fluency in English, including the ability to read, write, and speak.
Ability to lift up to 50 pounds and wear appropriate personal protective equipment.
U.S. citizenship and ability to obtain and maintain a SECRET security clearance.
Ability to travel within or outside the continental United States to support unit training, and to deploy within CONUS for up to 180 days.

Nice To Haves

Previous administrative or secretarial experience.
Military experience processing work orders.
Experience using MAXIMO and Microsoft Office software products.

Responsibilities

Operate the Symmetry Professional system to verify authorized access to buildings and rooms and issue temporary unescorted access badges.
Process and print permanent unescorted access badges and issue badges appropriate to the required clearance and access area.
Maintain the Range Operations Log for NTCTSC personnel traveling into, around, and out of the NTC Maneuver Area.
Maintain the Flight Operations Log for personnel using the Ridge Runner helicopter to access remote mountain tops.
Receive and record trouble tickets and work requests on the OCC Daily Operations Log.
Create, review, edit, and search MAXIMO work orders.
Contact maintenance or technical personnel regarding trouble tickets and work requests.
Perform clerical work, including drafting documents in MS Word and creating and maintaining MS Excel spreadsheets and MS PowerPoint presentations.
As assigned, greet visitors, determine the nature of their visits, and direct them to appropriate persons under the supervision of the OCD manager.
Inventory escort-required yellow badges when assuming receptionist duties; ensure visitors and escorts sign DA Form 1999 before badge issuance, and account for badges when visitors depart.
Screen visitors for proper command-and-control center access and ensure unauthorized multimedia devices are not brought into secure areas.
Receive and transfer phone calls, record and transmit messages, keep records of calls, and provide information to callers and visitors.
Maintain accountability and control of keys, PKI cards, radios, NVGs, and other OCC sensitive items.
Interact with government representatives, customers, site management, and subcontractors to support compliant physical and personnel security, access control, emergency operations, and facility service requests.
Schedule service calls, dispatch service crews, follow up with customers regarding service performance, and maintain service-call and work-order records.
Relay special instructions to mobile crews and other departments using radio telephone equipment.
Maintain visibility into the activities of separate teams to support NTC mission requirements.
Follow company and site directives, memoranda, policies, procedures, and practices; support quality/ISO, security, and safety training programs and directives.