Service Dispatcher

RTEC Treecare • Falls Church, VA

20h

About The Position

The Service Dispatcher is a hands-on operations role responsible for coordinating daily production flow, crew schedules, job readiness, logistics, and communication between the office and field. The role requires anticipating needs, making real-time adjustments, and keeping multiple priorities aligned in a fast-paced service environment.

The dispatcher builds and manages daily and weekly schedules based on production priorities, crew capabilities, certifications, and availability. They confirm job readiness, coordinate special equipment and other requirements with Production leadership and field teams, communicate dispatch plans and changes, monitor job progress, and maintain accurate schedule and status information in the CRM. The role also supports improvements to routing, crew utilization, operational efficiency, and production goals.

Work is primarily office-based, with regular coordination related to field operations and movement through the office and yard as needed. The position offers a professional, team-oriented environment focused on accountability, communication, and continuous improvement.

Requirements

• At least 3 years of dispatching, scheduling, or service coordination experience in a fast-paced field service environment is preferred.
• Demonstrated experience coordinating multiple crews, job types, and schedule variables at once.
• Strong verbal communication and problem-solving skills.
• Comfort using CRM, scheduling software, and basic office technology.
• Ability to stay organized and accurate while managing changing priorities.
• Ability to move throughout the office and yard as needed and lift or move up to 25 lbs.

Nice To Haves

• Experience in HVAC, construction, landscaping, roofing, utilities, tree care, or a similar industry is strongly preferred.
• Valid driver’s license with a clean driving record is preferred.

Responsibilities

• Build and manage daily and weekly crew schedules based on production priorities, crew skillsets, certifications, and availability.
• Adjust schedules in response to weather, delays, emergencies, equipment needs, and changing priorities.
• Maintain forward-looking schedule visibility, help balance the backlog, and keep production moving steadily.
• Confirm jobs are ready for dispatch by verifying access details, equipment needs, permits, notes, and job-readiness information.
• Coordinate with Production leadership and field teams on special equipment needs, scheduling constraints, and job requirements.
• Clearly communicate daily dispatch plans to crews, field leadership, and internal team members.
• Relay schedule changes, conflicts, and delays quickly and accurately throughout the day.
• Monitor production progress and job completion status, and flag stalled or delayed work for follow-up.
• Maintain accurate schedule and status updates in the CRM and support workflow between Sales, Field, and Billing.
• Help improve routing, crew utilization, and operational efficiency while supporting daily production and revenue goals.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Six paid holidays
• Simple IRA after an eligibility period
• Ongoing training and continuing education opportunities
• Opportunity for advancement and a clear path for advancement; the company promotes from within

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed