Service Order Dispatcher Lead

PCSI - Professional Contract Services, Inc•Fort Bliss, TX

28d•Onsite

About The Position

PCSI is hiring a Service Order Dispatcher Lead at Ft. Bliss. The position leads a group of Service Order Dispatchers and provides advice and counsel as needed, particularly regarding GFEBS. The role receives, records, and distributes work orders in response to customer service requests; prepares work orders and assigns them to service crews; schedules service calls and dispatches crews; and follows up with customers regarding service performance. It also maintains records of service calls and work orders, may relay orders and instructions to mobile crews and other departments using radio telephone equipment, and greets visitors and handles incoming phone, fax, and radio communications. The position reports to Harvey Wilson III. Typical schedules are Wednesday through Sunday, 11:00 p.m. to 8:00 a.m., or Monday through Friday, 3:00 p.m. to 12:00 a.m. AbilityOne employment may prioritize individuals and veterans with disabilities based on the role; documentation may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. PCSI does not offer immigration sponsorship for this position.

Requirements

High school diploma or GED.
Two years of related experience and ability to perform the assigned duties.
Ability to effectively read, write, and speak English.
Ability to operate a personal computer, with word processing, database, and spreadsheet skills.
Ability to communicate effectively with diverse and sometimes irate individuals and handle situations ranging from routine to emergency calmly and efficiently.
Strong attention to detail.
Ability to manage multiple responsibilities and meet deadlines.
Ability to perform basic accounting and mathematical computations accurately.
Ability to monitor several audible communications devices, such as telephone, fax, and radio, while performing job tasks.
Ability to work as a team member.
Self-starter able to work with minimal direction and supervision.
Ability to work shifts covering a 24-hour period, seven days per week.
Ability to pass criminal, drug, and driving screening.
Ability to work any time or day of the week, including weekends and holidays.
Valid driver's license and good driving record.
Ability to obtain and maintain security clearance and base access to assigned sites, if required.

Responsibilities

Lead a group of Service Order Dispatchers with each dispatch and order.
Provide advice and counsel to Service Order Dispatchers as needed, specifically regarding GFEBS.
Receive, record, and distribute work orders to service crews in response to customer requests for service.
Record information such as customer name and address, the article to be repaired, or the service to be rendered.
Prepare work orders and distribute them to service crews.
Schedule service calls and dispatch service crews.
Contact customers by phone or in writing to ensure satisfactory service performance.
Maintain records of service calls and work orders.
Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio telephone equipment, as needed.
Greet visitors and handle incoming phone calls, fax, and radio messages; promptly address requests or relay messages to the appropriate person.