Service Operations Trainer (Automotive Aftersales)

Lucid Motors•Southfield, MI

About The Position

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. We are seeking a passionate and experienced Service Operations Trainer to join our growing team at Lucid Motors. In this role, you will be responsible for developing and delivering comprehensive training programs to enhance the skills and knowledge of our service team. You will play a key role in ensuring that our Technicians, Service Advisors, and Parts Advisors are equipped to provide exceptional customer service and technical expertise. This position requires a deep understanding of electric vehicle (EV) systems, service operations, and parts management. The Role: Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers. Create training materials, including manuals, presentations, videos, and e-learning modules. Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns. Work directly with service teams in the field to reinforce training and provide on-the-job coaching. Identify and address knowledge gaps through continuous feedback and support. Develop and maintain a feedback loop with field teams to improve training content and delivery. Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes. Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures. Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Requirements

3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
Proven experience developing and delivering operational training.
Experience with parts inventory management and logistics preferred.
Strong understanding of service processes, customer service standards, and parts management.
Excellent presentation and facilitation skills with the ability to engage diverse audiences.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving mindset and attention to detail.

Responsibilities

Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.
Create training materials, including manuals, presentations, videos, and e-learning modules.
Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
Identify and address knowledge gaps through continuous feedback and support.
Develop and maintain a feedback loop with field teams to improve training content and delivery.
Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.
Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.
Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.