Service Onboarding Training Specialist (Automotive Aftersales)

Lucid Motors•Southfield, MI

About The Position

Lucid is seeking a passionate and experienced Service Onboarding Specialist to design, launch, and continuously refine the onboarding experience for new hires within a Lucid service center. This role is crucial for ensuring that new team members, including Technicians, Service Advisors, Parts Advisors, Service Managers, and support staff, gain the necessary knowledge, tools, and confidence to provide exceptional customer service and technical expertise. The position requires a foundational understanding of electric vehicle (EV) systems, service operations, parts management, and the workflows of a high-performance service center, along with the ability to develop engaging and effective onboarding programs for various roles.

Requirements

3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
Demonstrate a strong, engaging presentation and facilitation presence, actively listening and quickly adapting content to meet the needs of a diverse audience.
Proven experience developing and delivering operational training.
Strong understanding of service processes, customer service standards, and parts management.
Excellent presentation and facilitation skills with the ability to engage diverse audiences.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving mindset and attention to detail.

Nice To Haves

Automotive or EV experience preferred.

Responsibilities

Deliver a comprehensive onboarding program (in-person, virtual, and e-learning) for new service hires.
Ensure new employees have the correct system access (DMS, parts ordering, diagnostic tools and more) by coordinating with IT and tracking access approvals.
Guide employees through the first 90 days of the company, providing milestones, check-ins, and resources to accelerate their integration.
Create training materials, including manuals, presentations, videos, and e-learning modules.
Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
Identify and address knowledge gaps through continuous feedback and support.
Develop and maintain a feedback loop with field teams to improve training content and delivery.
Demonstrate flexibility in the face of shifting priorities in a fast-paced environment.