Service Operations Trainer (Automotive Aftersales)

Lucid Motors • Southfield, MI

4d

About The Position

We are seeking a passionate and experienced Service Operations Trainer to join our growing team at Lucid Motors. In this role, you will be responsible for developing and delivering comprehensive training programs to enhance the skills and knowledge of our service team. You will play a key role in ensuring that our Technicians, Service Advisors, and Parts Advisors are equipped to provide exceptional customer service and technical expertise. This position requires a deep understanding of electric vehicle (EV) systems, service operations, and parts management.

Requirements

• 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
• Proven experience developing and delivering operational training.
• Experience with parts inventory management and logistics preferred.
• Strong understanding of service processes, customer service standards, and parts management.
• Excellent presentation and facilitation skills with the ability to engage diverse audiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and attention to detail.

Responsibilities

• Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.
• Create training materials, including manuals, presentations, videos, and e-learning modules.
• Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
• Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
• Identify and address knowledge gaps through continuous feedback and support.
• Develop and maintain a feedback loop with field teams to improve training content and delivery.
• Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.
• Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.
• Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Benefits

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• 401(k) retirement plan
• equity program
• discretionary annual cash incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed