Aftersales Service Coordinator

Ben Bridge Jeweler•Bellevue, WA

6d•Onsite

About The Position

Ben Bridge Jeweler, a company with 110 years of history and a subsidiary of Berkshire Hathaway, is seeking an Aftersales Service Coordinator for their store in Bellevue Square. This role is crucial for managing the flow of all repair jobs, from customer intake to completion. The coordinator will work with watchmakers to determine repair destinations, oversee the entire repair process, and provide regular status updates to customers, manufacturers, sales associates, and the store manager. Responsibilities also include invoice reconciliation and maintaining organized filing systems. The position offers hourly pay and flexible hours, with a pay range of $22.00 - $26.00 per hour, subject to adjustments based on experience and other factors.

Requirements

Excellent verbal, written, and interpersonal communication skills.
Comfortable operating in a fast-paced, customer facing environment.
Ability to maintain composure and resolve conflict under pressure.
Meticulous and detail-oriented; comfortable with data analysis.
Proficiency in Microsoft Office (Word, Excel, Powerpoint, etc.).
High School Diploma or General Education Diploma (GED).

Responsibilities

Maintain and coordinate the flow of all repair jobs entering and leaving the store.
Take in customer repairs and work with company watchmakers to triage each timepiece and determine their final destinations.
Oversee each repair from beginning to end and provide status updates to customers, manufacturers, sales associates, and the store manager.
Perform invoice reconciliation reports, requiring appropriate filing and delivery as needed.
Responsible for proper customer facing repair intake for both watch and jewelry repairs.
Deliver customer repairs and collect appropriate payment in a prompt manner.
Follow up with customers post-pickup to confirm satisfaction with services and repairs.
Daily check-ins and processing for all inbound customer repairs.
Track in-store and external (factory repair & corporate watchmaker department) Rolex services.
Provide Rolex service status updates and service confirmations to customers.
Provide customers with pending job estimates and follow up as needed.
Complete Rolex Service Data Reporting via WRS on a monthly basis.
Invoice reconciliation for all services, spare parts, and watchmaking tools.
Create service estimates and invoices for all repairs processed through the store.
Advise store associates and customers of any backordered parts and service delays.
Manage multiple inboxes via Outlook.
Provide status updates on pending services to sales associates, watchmakers/watch techs, and store manager.
Create and compile month-end reports, analyzing and interpreting data as needed.
Maintain working knowledge of job flow and job turnaround expectations.
Maintain SDS compliance.
Organize and maintain both physical and digital department filing systems.
Perform other administrative duties as directed by management.