Aftersales Service Coordinator

Ben Bridge Jeweler•Bellevue, WA

6d•$22 - $26•Onsite

About The Position

Ben Bridge Jeweler, a company with 110 years of history and a subsidiary of Berkshire Hathaway, is seeking an Aftersales Service Coordinator for their store in Bellevue Square. With over thirty store locations across the United States, Ben Bridge Jeweler focuses on providing quality jewelry and building lifelong customer relationships. The Store Aftersales Service Coordinator (ASSC) will manage the entire repair process for timepieces and jewelry, from initial customer intake to final delivery. This role involves working closely with company watchmakers, providing status updates to customers and internal teams, managing repair documentation, and ensuring customer satisfaction.

Requirements

Excellent verbal, written, and interpersonal communication skills.
Comfortable operating in a fast-paced, customer facing environment.
Ability to maintain composure and resolve conflict under pressure.
Meticulous and detail-oriented; comfortable with data analysis
Proficiency in Microsoft Office (Word, Excel, Powerpoint, etc.)
High School Diploma or General Education Diploma (GED)

Responsibilities

Responsible for proper customer facing repair intake for both watch and jewelry repairs.
Deliver customer repairs and collect appropriate payment in a prompt manner.
Follow up with customers post-pickup to confirm satisfaction with services and repairs.
Daily check-ins and processing for all inbound customer repairs.
Track in-store and external (factory repair & corporate watchmaker department) Rolex services
Provide Rolex service status updates and service confirmations to customers.
Provide customers with pending job estimates and follow up as needed.
Complete Rolex Service Data Reporting via WRS on a monthly basis.
Invoice reconciliation for all services, spare parts, and watchmaking tools.
Create service estimates and invoices for all repairs processed through the store.
Advise store associates and customers of any backordered parts and service delays.
Manage multiple inboxes via Outlook.
Provide status updates on pending services to sales associates, watchmakers/watch techs, and store manager.
Create and compile month-end reports, analyzing and interpreting data as needed.
Maintain working knowledge of job flow and job turnaround expectations.
Maintain SDS compliance.
Organize and maintain both physical and digital department filing systems.
Perform other administrative duties as directed by management.