Service Onboarding Training Specialist (Automotive Aftersales)

Lucid Motors•Southfield, MI

About The Position

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. We are looking for a passionate and experienced Service Onboarding Specialist to join our growing team. In this role, you will design, launch, and continuously refine the onboarding experience for every new hire within a Lucid service center—whether they are Technicians, Service Advisors, Parts Advisors, Service Managers, or support staff. Your mission is to ensure that every new team member receives the knowledge, tools, and confidence needed to deliver exceptional customer service and technical expertise from day one. This role requires a basic understanding of electric vehicle (EV) systems, service operations, parts management, and the workflows that drive a high‑performance service center, and the ability to support the creation of engaging, effective onboarding programs for a variety of roles.

Requirements

3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
Demonstrate a strong, engaging presentation and facilitation presence, actively listening and quickly adapting content to meet the needs of a diverse audience.
Proven experience developing and delivering operational training.
Strong understanding of service processes, customer service standards, and parts management.
Excellent presentation and facilitation skills with the ability to engage diverse audiences.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving mindset and attention to detail.

Responsibilities

Deliver a comprehensive onboarding program (in‑person, virtual, and e‑learning) for new service hires.
Ensure new employees have the correct system access (DMS, parts ordering, diagnostic tools and more) by coordinating with IT and tracking access approvals.
Guide employees through the first 90 days of the company, providing milestones, check‑ins, and resources to accelerate their integration.
Create training materials, including manuals, presentations, videos, and e-learning modules.
Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
Identify and address knowledge gaps through continuous feedback and support.
Develop and maintain a feedback loop with field teams to improve training content and delivery.
Demonstrate flexibility in the face of shifting priorities in a fast-paced environment