Service Operations Specialist - MI - On Site

Vensure Employer Solutions • Troy, MI

1d • Onsite

About The Position

The Service Operations Specialist supports seamless client service delivery across payroll, tax, HRIS, and account management workflows. The role is a primary point of contact for assigned clients and helps ensure accurate payroll processing, responsive issue resolution, and consistent service execution in accordance with department SOPs. The Specialist coordinates user setup, provides system training, manages client inquiries, analyzes data for process improvements, and collaborates with internal teams to support client satisfaction and retention.

The position involves payroll processing and review, handling payroll inputs and adjustments, assisting with state tax account registration, maintaining HRIS records, and providing technical support for payroll and HRIS systems. The role coordinates with Tax, Benefits, HR, and Operations teams. Regular on-site attendance is an essential job function for secure system access, collaboration on sensitive technical matters, operational meetings, and hands-on work.

The job is performed in a professional, climate-controlled office environment with typical office lighting and low to moderate noise. It includes regular computer and standard office-equipment use, extended screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.

Requirements

• High school diploma or an equivalent combination of experience, skills, and education is required.
• Ability to adapt to change, support team transitions, and guide staff through evolving processes, systems, and organizational expectations.
• Excellent communication and interpersonal skills, including clear and professional written and verbal communication.
• Strong time-management skills and ability to prioritize in a fast-paced environment.
• Flexibility to perform a variety of assignments as needed.
• Ability to collaborate effectively with internal departments and support coordinated workflows.
• Strong work ethic and commitment to teamwork.
• Ability to maintain strict confidentiality and handle sensitive information professionally and discreetly.
• Exceptional attention to detail, including thorough review of printed documents for quality and accuracy.
• Strong organizational skills and reliable follow-through, with accuracy in documentation and communications.
• Experience with Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications as needed.

Nice To Haves

• One to two years of experience in customer service, payroll, HRIS, or a related PEO/ASO/HCM environment.
• Experience with systems such as PRISM.

Responsibilities

• Serve as the main point of contact for assigned clients by providing guidance, troubleshooting support, and timely responses to inquiries.
• Coordinate user setup and train clients on payroll platforms, reporting tools, HRIS, and service portals.
• Maintain proactive client touchpoints and support client retention.
• Lead or participate in client meetings about escalations, system needs, or service opportunities.
• Manage and escalate client issues through documented processes, including submitting cases to internal departments.
• Process payroll accurately and on time in accordance with applicable federal, state, and local regulations and company policies.
• Pull and manage new-hire imports, timesheet files, and other payroll inputs.
• Review payroll data, resolve discrepancies, and verify accuracy before final submission.
• Calculate pay changes, status adjustments, and terminated-employee final pay in accordance with applicable laws.
• Assist with off-cycle payrolls, manual checks, and payroll adjustments, maintaining proper documentation.
• Assist clients with state tax account registration, answer payroll tax questions, and gather required account credentials.
• Maintain HRIS employee records, including new hires, terminations, status changes, and I-9 management.
• Coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery.
• Provide technical support and troubleshooting for HRIS and payroll system issues affecting clients or employees.
• Build and maintain effective working relationships with team members and colleagues across disciplines.
• Provide backup support during high-volume periods or team-member absences.
• Attend webinars and training to stay current on company and department best practices.
• Help maintain team resources such as checklists, templates, and reference materials.
• Complete projects and other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• PTO, holidays, parental leave, and sick leave as provided by applicable state law
• Life insurance
• Short-term disability
• Long-term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness, accident, cancer, and hospital protection
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED