Service Operations Distribution Specialist - TX - On Site

Vensure Employer Solutions•San Antonio, TX

22h•Onsite

About The Position

The Service Operations Distribution Specialist ensures client satisfaction and provides exceptional service in a payroll provider environment. The role manages the printing and packaging of payrolls for the company’s client base, ensuring packages are accurate, secure, and prepared for delivery according to quality standards and production timelines. Packages may include registers, department reports, worksheets, liability reports, checks, vouchers, and miscellaneous reports. The specialist operates printing, mailing, and shipping equipment; coordinates print processing across multiple platforms; monitors computer processing jobs; and maintains accurate tracking and security of package flow. The role also requires reviewing printed materials for accuracy, handling paper stock and packaging supplies, resolving or escalating issues, and working with internal teams to support timely payroll distribution. The position is based on site in Texas in an office or print room environment.

Requirements

High school diploma or an equivalent combination of experience, skills, and education is preferred.
Ability to work on varied print-room assignments, operate different equipment, and learn new technologies or processes.
Ability to work effectively with internal departments to support smooth operations and timely payroll distribution.
Excellent verbal and written communication skills, with the ability to tailor messages to different audiences.
Ability to assess situations accurately and make appropriate decisions to resolve issues efficiently.
Motivated, dependable, and able to contribute to a team while maintaining individual accountability.
Professionalism, integrity, and a positive attitude in interactions.
Strong service orientation, time management, and organizational skills to meet deadlines.
Ability to thoroughly review printed documents for accuracy, quality, and compliance with standards.
Ability to use Microsoft Office applications, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and to learn other applications as needed.
Ability to perform the stated physical duties, including frequent lifting, carrying, and loading of paper stock and packaging materials typically weighing up to 30 pounds.
Ability to communicate effectively with employees, managers, clients, and external vendors, including clear documentation and proactive escalation of discrepancies.

Nice To Haves

At least one year of experience with cloud-based printing solutions.
At least one year of experience with administrative and clerical procedures.
Knowledge of HR Pyramid.
Knowledge of PrismHR.
Familiarity with FedEx, UPS, and other courier services.
Relevant nontraditional degree programs, certifications, or job training as part of an equivalent education and experience background.

Responsibilities

Assemble payroll packages according to client number and prepare them for delivery within quality and production timelines.
Operate office and print-room equipment, including mailing and shipping computers, printers, sealers, and mail machines.
Inspect printed payroll checks, then sort and package them for pickup or delivery.
Coordinate and perform daily posting of mail and overnight labels according to schedules.
Complete package confirmations and checklists to maintain accurate tracking and security of package flow and location.
Follow security and audit procedures to protect client information; record and escalate issues that could result in missing or incorrect output.
Stage packaging supplies to maintain production readiness.
Load and unload paper stock to keep printers operating effectively.
Coordinate and perform daily processing and printing across multiple platforms.
Coordinate computer processing jobs and monitor processes to ensure successful completion.
Build and maintain effective working relationships with team members and colleagues across disciplines to coordinate communications and client services.
Attend webinars and training to stay current on company and department best practices.
Complete projects and other duties assigned by a supervisor; perform other duties as assigned or apparent.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
Life insurance.
Short-term disability and long-term disability.
Employee assistance program (EAP).
Flexible spending account (FSA) and health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal insurance and pet insurance.