Service Operations Manager

RDO Equipment Co.•Bismarck, ND

14d•$80,000 - $110,000

About The Position

RDO Equipment Co. is hiring a Service Operations Manager in Bismarck to lead service operations and high-performing teams, strengthen customer relationships, and oversee the systems and processes that support day-to-day success. The role focuses on efficiency, profitability, customer satisfaction, safety, accountability, and alignment with company benchmarks and values. The Bismarck team sells and services heavy equipment from manufacturers including John Deere, Wirtgen, and Vermeer for industries such as mining, construction, oil and gas, and agriculture.

Requirements

Leadership experience, including comfort leading leaders, supporting teams, and holding people accountable.
A customer-focused mindset and commitment to delivering a strong customer experience and building trusted relationships.
Confidence using computers and systems, with the ability to learn new tools quickly.
Valid work authorization and ability to work in the U.S. without company sponsorship.

Nice To Haves

Familiarity with the industry; industry experience is a plus but not required.

Responsibilities

Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
Coach and support Service Managers to drive performance and growth.
Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
Meet proactively with customers to ensure satisfaction, build trust, and support business growth.
Lead safety efforts and foster an engaged, accountable work environment aligned with company values.