Service Operations Manager

Meineke - 1832•Indianapolis, IN

6d•$43,000 - $52,000•Onsite

About The Position

Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, & tools to help YOU succeed. Meineke is looking for an experienced Automotive Service Manager (Advisor). To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such. If you are passionate about the automotive industry and have a strong desire to help customers, we encourage you to apply for the position of Service Operations Manager. Join our team today!

Requirements

Previous experience in automotive service advising or related field preferred
Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
Excellent communication and interpersonal skills
Ability to build rapport with customers and provide exceptional customer service
Proficient in using computer software for service writing and estimates
Detail-oriented with strong organizational skills
Valid driver's license
Excellent communication skills
Professional appearance
Positive attitude
Strong automotive knowledge or previous automotive-related experience
Commitment to being a team player

Responsibilities

Schedule customer service appointments
Greeting customers in a professional manner
Accurate write-up of customer concerns
Convey expected costs and obtain approval for repairs
Tracking of the vehicle and communicating progress to the customer
Maintaining excellent customer satisfaction
Performing any additional task assigned by management
Maintain accurate records of customer interactions, service history, and repairs performed
Follow up with customers to ensure satisfaction and address any concerns
Upsell additional services or accessories as appropriate
Collaborate with the parts department to order necessary parts for repairs