Service Operations Distribution Specialist - TX - On Site

Vensure Employer Solutions•San Antonio, TX

4d•Onsite

About The Position

The Service Operations Distribution Specialist supports client satisfaction by managing the printing, inspection, assembly, and distribution preparation of payrolls and related client packages. The role operates in a payroll provider environment and is responsible for meeting quality, security, and production timelines for the company’s client base. The specialist uses printing, mailing, and shipping equipment; coordinates print and computer-processing jobs across multiple platforms; tracks package flow; and escalates missing or incorrect output. The position also requires effective coordination with internal departments and team members, attention to sensitive client information, and the ability to work with varied print jobs and equipment in an office or print-room environment.

Requirements

High school diploma or an equivalent combination of experience, skills, and education is preferred.
Ability to accept and perform varied print-room assignments, operate different equipment, manage diverse print jobs, and learn new technologies or processes.
Ability to work effectively with internal departments to support smooth operations and timely payroll distribution.
Excellent verbal and written communication skills, with the ability to tailor messages to different audiences.
Ability to assess situations accurately and make appropriate decisions to resolve issues efficiently.
Dependability, motivation, teamwork, and individual accountability.
Professionalism, integrity, and a positive attitude.
Strong service orientation, time management, and organizational skills to meet deadlines.
Ability to review printed documents thoroughly for accuracy, quality, and compliance with established standards.
Ability to use Microsoft Office software, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and learn other applications as needed.
Familiarity with FedEx, UPS, and other courier services.
Physical ability to frequently lift, carry, and load paper stock and packaging materials, typically up to 30 pounds; stand, walk, and move between workstations for extended periods; and perform occasional bending, reaching, and repetitive motions.
Ability to use hands and fingers frequently to operate a keyboard, mouse, printer, sealer, mail machines, and other office equipment.
Ability to inspect printed checks and documents visually, on-screen and in printed materials, with reasonable accommodation where applicable.
Strong attention to detail and concentration to assemble accurate payroll packages and comply with security and audit procedures.
Ability to identify and promptly escalate issues, manage multiple tasks under tight deadlines, and adapt to new software and equipment.
Ability to handle stressful situations calmly and communicate effectively with employees, managers, clients, and external vendors.
Cultural awareness and sensitivity when communicating with people from diverse backgrounds.
Ability to prepare clear and concise written documentation, including emails and notes.

Nice To Haves

At least one year of experience with cloud-based printing solutions is preferred.
At least one year of experience with administrative and clerical procedures is preferred.
Knowledge of HR Pyramid is recommended.
Knowledge of PrismHR is recommended.

Responsibilities

Assemble payroll packages by client number for delivery, including registers, department reports, worksheets, liability reports, checks, vouchers, and miscellaneous reports.
Operate office and production equipment, including mail and shipping computers, printers, sealers, and mail machines.
Inspect printed payroll checks, then sort and package them for pickup or delivery.
Post mail and overnight labels daily according to schedules.
Complete package confirmations and checklists to maintain accurate tracking and security of package flow and location.
Follow security and audit procedures to protect client information.
Record and escalate issues to appropriate parties when output is missing or incorrect.
Stage packaging supplies to maintain production readiness.
Load and unload paper stock to keep printers operating effectively.
Coordinate daily processing and printing across multiple platforms.
Coordinate computer-processing jobs and monitor processes to ensure successful completion.
Build and maintain effective working relationships with team members and colleagues across disciplines to coordinate communications and client services.
Attend webinars and training to stay current on company and department best practices.
Complete projects and other duties assigned by a supervisor.
Perform other duties as assigned or apparent.

Benefits

Medical, dental, and vision coverage
401(k) with company match
Paid time off, holidays, parental leave, and sick leave as required by applicable state law
Life insurance
Short-term disability
Long-term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness insurance
Accident insurance
Cancer insurance
Hospital protection
Legal insurance
Pet insurance