Service Operations Distribution Specialist - Chandler, AZ - On Site
About The Position
The Service Operations Distribution Specialist supports service operations in a high-volume payroll provider environment by ensuring payroll materials are accurately, securely, and promptly printed, assembled, and distributed. The role manages the end-to-end preparation of payroll packages for the organization’s client base, ensuring work meets quality standards, deadlines, company procedures, and compliance requirements. Regular on-site attendance is essential for secure system access, collaboration on sensitive matters, operational meetings, and hands-on production work. The position also supports day-to-day production readiness and administrative operations. It involves operating printing and shipping equipment, monitoring computer processing jobs, maintaining accurate distribution records, safeguarding confidential information, and coordinating with team members to address production or delivery issues. The role is based on site in a professional, climate-controlled office environment with standard office equipment, typical lighting, and moderate noise.
Requirements
- High school diploma or equivalent combination of experience, skills, and education required; a high school diploma is preferred.
- At least one year of experience with administrative and clerical procedures.
- Experience using Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint, and demonstrated ability to learn other applications as needed.
- Strong communication and interpersonal skills, including the ability to collaborate across teams and build positive working relationships.
- Strong time management and prioritization skills in a fast-paced environment.
- Ability to perform varied print-room assignments, operate different equipment, run varied production jobs, and learn new machinery or processes.
- Ability to collaborate with internal departments to coordinate workflows.
- Strong work ethic and commitment to teamwork.
- Sound decision-making skills, including evaluating information and determining appropriate actions.
- Working knowledge of shipping and logistics vendors such as FedEx and UPS, including coordinating shipments, evaluating service levels, managing vendor relationships, and identifying cost-saving opportunities.
- Professionalism, reliability, and enthusiasm.
- Exceptional attention to detail and ability to review printed documents for quality and accuracy.
- Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive payroll, employee, client, acquisition, and business information.
- Ability to meet the physical demands described, including extended sitting, frequent use of hands and fingers, occasional walking, reading screen and printed materials, and handling documents or light office supplies.
Nice To Haves
- One or more years of experience with cloud-based printing solutions.
Responsibilities
- Assemble payroll packages according to client numbers, ensuring all required registers, reports, worksheets, checks, vouchers, and other materials are included accurately and on time.
- Operate mailing systems, shipping PCs, printers, sealers, and other related office and production equipment.
- Inspect, quality-check, sort, and package printed payroll checks for secure pickup or delivery.
- Complete daily mail posting and prepare overnight shipping labels in accordance with distribution schedules.
- Complete package confirmations, logs, and checklists to track package movement and location accurately.
- Follow security, confidentiality, and audit protocols to protect sensitive client and payroll information.
- Identify, document, and escalate discrepancies or other issues that could result in missing, incorrect, or delayed output.
- Stage and replenish packaging supplies and load or unload paper stock and related materials for production equipment.
- Perform daily processing and printing tasks across multiple platforms, ensuring accurate and timely output.
- Coordinate and monitor computer processing jobs, verify successful completion, and address interruptions or errors promptly.
- Build and maintain relationships with team members and colleagues across disciplines to coordinate communications and client services.
- Provide light administrative support, including filing digital documents, maintaining shared drives, and archiving vendor or training records.
- Help maintain clean and organized production and storage areas.
- Attend webinars and training to stay current on relevant company and departmental practices.
- Complete projects and other duties as assigned by the supervisor.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off, holidays, parental leave, and sick leave as required by applicable state law
- Life insurance
- Short-term disability
- Long-term disability
- Employee assistance program (EAP)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Identity theft protection
- Critical illness, accident, cancer, and hospital protection
- Legal insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
