Service Operations Distribution Specialist

Distro • San Antonio, TX

4d • Onsite

About The Position

The Service Operations Distribution Specialist supports payroll operations in a high-volume environment by ensuring payroll materials are printed, assembled, packaged, and distributed accurately, securely, and on schedule. The role supports client satisfaction by managing distribution workflows for the organization’s client base, following quality standards, company procedures, security protocols, and compliance requirements.

The position operates in a professional, climate-controlled office environment with typical office lighting and moderate noise. It requires regular onsite attendance, computer use, in-person collaboration, and hands-on production work. The role involves extended screen time and minimal exposure to physical hazards.

Requirements

• High school diploma or equivalent combination of experience, skills, and education required; a high school diploma is preferred.
• At least one year of experience with administrative and clerical procedures.
• Experience with Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications.
• Excellent communication and interpersonal skills, including effective collaboration across teams.
• Strong time-management and prioritization skills in a fast-paced environment.
• Flexibility to perform varied print-room assignments, operate different equipment, and learn new machinery or processes.
• Strong teamwork and collaboration skills to support internal departments and coordinated workflows.
• Sound decision-making skills, including evaluating information and determining appropriate actions.
• Working knowledge of shipping and logistics vendors, including FedEx, UPS, and other courier services, and ability to coordinate shipments, evaluate service levels, manage vendor relationships, and identify cost-saving opportunities.
• Professionalism, reliability, enthusiasm, and a strong work ethic.
• Exceptional attention to detail when reviewing printed documents for quality and accuracy.
• Ability to maintain sustained attention, monitor processes, multitask, and meet strict deadlines while following security procedures.
• Ability to communicate clearly verbally and in writing, complete tracking and audit documentation accurately, and maintain strict confidentiality when handling sensitive information.
• Ability to perform the described physical and communication demands, with reasonable accommodation where applicable.

Nice To Haves

• At least one year of experience with cloud-based printing solutions.

Responsibilities

• Assemble payroll packages with the required registers, reports, worksheets, liability reports, checks, vouchers, and other documents, meeting quality and production timelines.
• Operate mailing systems, shipping computers, printers, sealers, and related production equipment.
• Inspect, quality-check, sort, and package payroll checks for secure pickup or delivery.
• Post mail and prepare overnight shipping labels according to distribution schedules.
• Complete package confirmations, logs, and checklists to track package movement and location.
• Follow security, confidentiality, and audit protocols for sensitive client and payroll information.
• Identify, document, and escalate discrepancies or issues that could result in missing, incorrect, or delayed output.
• Stage and replenish packaging supplies and load or unload paper stock and related materials.
• Process and print daily jobs across multiple platforms, ensuring accuracy and timeliness.
• Coordinate and monitor computer processing jobs, verify completion, and address interruptions or errors.
• Build and maintain working relationships with team members and peers across disciplines to coordinate communications and client services.
• Provide light administrative support, including filing digital documents, maintaining shared drives, and archiving vendor or training records.
• Help keep production and storage areas clean and organized.
• Attend webinars and training to stay current on company and department practices.
• Complete projects and other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness insurance
• Accident insurance
• Cancer insurance
• Hospital protection
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED