Service Operations Assistant

Albertsons Companies • McKinney, TX

7d

About The Position

The Service Operations Assistant supports front-end and customer service operations by helping execute daily service activities, customer satisfaction initiatives, associate support, cash-handling procedures, and operational compliance. Working closely with store leadership, this position helps ensure efficient front-end operations, positive customer experiences, accurate financial controls, and a safe, customer-focused store environment.

The role includes supporting checkout lanes, self-checkout areas, service desks, cashier coverage, cash accountability procedures, and associate training and support. It also helps maintain service standards, address customer concerns, support compliance and safety processes, and contribute to store-wide operational activities and goals.

Requirements

• High school diploma or equivalent.
• Previous retail, grocery, customer service, or cashier experience.
• Strong customer service and communication skills.
• Basic math and cash-handling abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong interpersonal skills and effective verbal and written communication.
• Cash-handling and transaction accuracy skills.
• Ability to multitask in a fast-paced retail environment.
• Strong attention to detail and organizational skills.
• Problem-solving and conflict-resolution abilities.
• Ability to work collaboratively with associates and store leadership.
• Commitment to operational excellence and customer satisfaction.
• Frequent standing, walking, bending, reaching, and lifting; ability to perform repetitive motions, lift and move supplies and merchandise in accordance with company guidelines, and work for extended periods in a fast-paced customer service environment.

Nice To Haves

• Supervisory, lead clerk, or customer service leadership experience.
• Experience with point-of-sale systems and cash management procedures.
• Knowledge of grocery retail operations and front-end service standards.
• Experience training or mentoring associates.

Responsibilities

• Deliver excellent customer service, assist customers with questions and service requests, and respond promptly and professionally to issues, escalating concerns when appropriate.
• Support checkout lanes, self-checkout areas, service desks, cashier coverage, front-end organization, and efficient customer flow.
• Monitor service levels and help reduce customer wait times while maintaining clean, organized, and compliant front-end areas.
• Support promotional programs and customer service initiatives.
• Assist with cash accountability, register audits, till counts, cash pickups, balancing activities, and resolution of cash discrepancies.
• Follow cash-handling policies and maintain accuracy and confidentiality in financial transactions.
• Provide guidance and support to service clerks, cashiers, and front-end associates; assist with training, coaching, and onboarding.
• Promote teamwork, professionalism, and accountability, and support scheduling and staffing efforts as directed by store leadership.
• Follow and promote safety policies and operational standards; support loss prevention, cash control, accident prevention, incident reporting, and security awareness.
• Help prepare front-end areas for audits and operational reviews.
• Assist with store-wide projects and special assignments, facilitate communication between departments and front-end operations, and maintain supplies and operational readiness in customer service areas.
• Participate in promotional events, seasonal programs, and store initiatives, supporting store goals for sales, service, safety, and productivity.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company's partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Leaders invested in training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED