Service Operations Assistant

Albertsons • Durant, OK

3d

About The Position

The Service Operations Assistant supports front-end and store service operations by assisting with customer service, associate support, cash office functions, operational execution, and overall store efficiency. The role helps ensure a positive customer experience, compliance with company procedures, and smooth daily operations while serving as a leadership resource for service associates.

The position works in a fast-paced, dynamic store environment and supports daily operational priorities, service initiatives, staffing and service levels, checkout efficiency, and store standards. It also assists with cash accountability, associate training and guidance, safety, and loss prevention.

Responsibilities

• Deliver exceptional customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.
• Support front-end operations, including cashiering, self-checkout, and customer service desk functions.
• Help ensure adequate staffing and service levels throughout the day.
• Monitor checkout efficiency and assist in reducing customer wait times.
• Support execution of daily operational priorities and service initiatives.
• Assist with opening, closing, and shift transition procedures.
• Maintain store standards related to cleanliness, safety, and organization.
• Support compliance with company policies, procedures, and operational expectations.
• Assist leadership in coordinating daily workflow and task completion.
• Assist with cash office functions and cash accountability procedures.
• Support cash audits, deposits, register balancing, and reporting activities.
• Ensure proper handling of cash, coupons, gift cards, and other tender types.
• Monitor compliance with company cash management policies and loss prevention procedures.
• Provide guidance and support to front-end associates during daily operations.
• Assist with training newly hired associates and reinforcing operational procedures.
• Promote a positive, customer-focused culture throughout the store.
• Help address operational challenges and escalate concerns when necessary.
• Serve as a leader on duty when assigned.
• Support workplace safety initiatives and loss prevention efforts.
• Ensure associates follow company policies and safety procedures.
• Assist with incident documentation and reporting requirements.
• Promote a safe and secure environment for customers and associates.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through a partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed