Service Operations Assistant

Albertsons Companies • Garland, TX

12d • Onsite

About The Position

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering an outstanding customer experience. The role assists with supervising customer service associates, ensuring efficient front-end execution, maintaining operational compliance, and supporting daily store activities. The assistant helps create a welcoming environment for customers while promoting productivity, accountability, and operational excellence.

Requirements

• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of cash handling, retail operations, and customer service practices.
• Strong leadership abilities, effective conflict-resolution skills, attention to detail, and operational accuracy.
• Ability to support a high-performing front-end team and commitment to customer satisfaction, operational excellence, and company standards.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, and move items weighing up to 25 pounds.
• Ability to perform repetitive motions such as reaching, bending, and scanning.
• Ability to work throughout various areas of the store as business needs require.
• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous retail grocery or customer service experience preferred.
• Prior supervisory, leadership, or team lead experience preferred.

Responsibilities

• Assist with daily front-end activities, including cashiering, customer service, and checkout performance.
• Support the operation of registers, self-checkout areas, service counters, and related customer service functions.
• Monitor customer flow and staffing levels to promote prompt service and minimize wait times.
• Assist with opening, closing, and cash-handling procedures.
• Help ensure compliance with company operational standards and policies.
• Deliver exceptional customer service and promote a customer-first culture.
• Respond professionally and promptly to customer questions, concerns, and complaints.
• Support associates in resolving customer service issues and escalations.
• Help supervise, train, and coach front-end associates.
• Communicate department goals, expectations, and performance standards.
• Support onboarding and development of new employees.
• Promote teamwork, accountability, and a positive workplace culture, and provide direction during daily operations.
• Assist with cash office functions, register accountability, and balancing procedures.
• Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment.
• Support compliance with company policies, audit requirements, and loss-prevention procedures.
• Monitor operational practices to help reduce errors and shrink.
• Coordinate front-end activities to maximize efficiency and customer satisfaction.
• Assist with labor planning and daily workload distribution.
• Support store management in implementing company programs, promotions, and operational initiatives.
• Help maintain accurate records, reports, and required documentation.
• Promote a safe and clean work environment and ensure front-end areas meet company presentation standards.
• Follow and enforce company safety procedures and policies, and report operational and safety concerns promptly.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED