Service Operations Assistant

Albertsons Companies • Durant, OK

3d

About The Position

The Service Operations Assistant supports front-end and store service operations by assisting with customer service, associate support, cash office functions, operational execution, and overall store efficiency. The role helps ensure a positive customer experience, compliance with company procedures, and smooth daily operations, while serving as a leadership resource for service associates.

Responsibilities

• Deliver exceptional customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.
• Support front-end operations, including cashiering, self-checkout, and customer service desk functions.
• Help ensure adequate staffing and service levels throughout the day.
• Monitor checkout efficiency and help reduce customer wait times.
• Support execution of daily operational priorities and service initiatives.
• Assist with opening, closing, and shift transition procedures.
• Maintain store standards related to cleanliness, safety, and organization.
• Support compliance with company policies, procedures, and operational expectations.
• Assist leadership in coordinating daily workflow and task completion.
• Assist with cash office functions and cash accountability procedures.
• Support cash audits, deposits, register balancing, and reporting activities.
• Ensure proper handling of cash, coupons, gift cards, and other tender types.
• Monitor compliance with cash management policies and loss prevention procedures.
• Provide guidance and support to front-end associates during daily operations.
• Assist with training newly hired associates and reinforcing operational procedures.
• Promote a positive, customer-focused culture throughout the store.
• Help address operational challenges and escalate concerns when necessary.
• Serve as a leader on duty when assigned.
• Support workplace safety initiatives and loss prevention efforts.
• Ensure associates follow company policies and safety procedures.
• Assist with incident documentation and reporting requirements.
• Promote a safe and secure environment for customers and associates.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through the company's partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements
• Training, career growth, and development
• An inclusive work environment with talented colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed