Service Operations Assistant

Albertsons • Dallas, TX

12d

About The Position

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering an outstanding customer experience. The role assists with supervising customer service associates, ensuring efficient front-end execution, maintaining operational compliance, and supporting daily store activities. It helps create a welcoming environment for customers while promoting productivity, accountability, and operational excellence.

The position supports front-end operations, customer service, associate leadership and development, cash accountability, operational initiatives, and store safety and presentation standards. It also assists with labor planning, daily workload distribution, records and documentation, and implementation of company programs and promotions.

Requirements

• High school diploma or equivalent preferred.
• Previous retail grocery or customer service experience preferred.
• Prior supervisory, leadership, or team lead experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of cash handling, retail operations, and customer service practices.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, and move items weighing up to 25 pounds.
• Ability to perform repetitive motions such as reaching, bending, and scanning.
• Ability to work throughout various areas of the store as business needs require.
• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.
• Strong customer service and leadership abilities.
• Effective communication and conflict-resolution skills.
• Attention to detail and operational accuracy.
• Ability to support a high-performing front-end team.
• Commitment to customer satisfaction, operational excellence, and company standards.

Responsibilities

• Assist in overseeing daily front-end activities, including cashiering, customer service, and checkout performance.
• Support efficient operation of registers, self-checkout areas, service counters, and related customer service functions.
• Monitor customer flow and staffing levels to help ensure prompt service and minimize wait times.
• Assist with opening, closing, and cash-handling procedures.
• Help ensure compliance with company operational standards and policies.
• Deliver exceptional customer service and promote a customer-first culture.
• Respond professionally and promptly to customer questions, concerns, and complaints.
• Support associates in resolving customer service issues and escalations.
• Foster a positive shopping experience that encourages customer loyalty and satisfaction.
• Assist with supervising, training, and coaching front-end associates.
• Communicate department goals, expectations, and performance standards.
• Support onboarding and development of new employees.
• Promote teamwork, accountability, and a positive workplace culture; provide direction and support during daily operations.
• Assist with cash office functions, register accountability, and balancing procedures.
• Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment.
• Support compliance with company policies, audit requirements, and loss-prevention procedures.
• Monitor operational practices to help reduce errors and shrink.
• Coordinate front-end activities to maximize efficiency and customer satisfaction.
• Assist with labor planning and daily workload distribution.
• Support store management in implementing company programs, promotions, and operational initiatives.
• Help maintain accurate records, reports, and required documentation.
• Promote a safe and clean work environment and ensure front-end areas, customer service counters, and checkout lanes meet company presentation standards.
• Follow and enforce company safety procedures and policies; promptly report operational and safety concerns.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• Inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED