Service Operations Assistant

Albertsons Companies • Sanger, TX

6d

About The Position

The Service Operations Assistant supports front-end and customer service operations by assisting with daily execution of service-related activities, customer satisfaction initiatives, associate support, cash handling procedures, and operational compliance. The role works closely with store leadership to help ensure efficient front-end operations, outstanding customer experiences, accurate financial controls, and a safe, customer-focused store environment.

The position supports checkout lanes, self-checkout areas, service desks, and other customer service functions; assists customers and front-end associates; and helps maintain service standards, clean and organized areas, and efficient customer flow. It also assists with cash accountability, register audits, till counts, cash pickups, balancing, and resolution of discrepancies.

The assistant provides guidance to service clerks, cashiers, and front-end associates, and may assist with training, onboarding, scheduling, and staffing as directed by store leadership. Additional duties include supporting safety and compliance, store-wide projects, promotions, communication between departments, and overall sales, service, safety, and productivity goals.

Requirements

• High school diploma or equivalent.
• Previous retail, grocery, customer service, or cashier experience.
• Strong customer service and communication skills.
• Basic math and cash-handling abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong interpersonal skills and effective verbal and written communication abilities.
• Cash-handling and transaction-accuracy skills.
• Ability to multitask in a fast-paced retail environment.
• Strong attention to detail and organizational skills.
• Problem-solving and conflict-resolution abilities.
• Ability to work collaboratively with associates and store leadership.
• Commitment to operational excellence and customer satisfaction.

Nice To Haves

• Supervisory, lead clerk, or customer service leadership experience.
• Experience with point-of-sale systems and cash management procedures.
• Knowledge of grocery retail operations and front-end service standards.
• Experience training or mentoring associates.

Responsibilities

• Deliver excellent customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, and service-related requests; respond promptly and professionally, escalating concerns when appropriate.
• Support front-end operations, including checkout lanes, self-checkout areas, service desks, cashier support, lane coverage, and front-end organization.
• Monitor service levels and help reduce customer wait times while maintaining transaction accuracy.
• Keep front-end areas clean, organized, and compliant with company standards.
• Support promotional programs and customer service initiatives.
• Assist with cash accountability procedures, register audits, till counts, cash pickups, and balancing activities.
• Follow cash-handling policies and procedures; help identify and resolve cash discrepancies and operational issues while maintaining confidentiality and accuracy.
• Provide guidance and support to service clerks, cashiers, and front-end associates.
• Assist with training, coaching, and onboarding new team members.
• Promote teamwork, professionalism, and accountability; serve as a resource on customer service expectations and operational procedures.
• Support scheduling and staffing efforts as directed by store leadership.
• Follow and promote company safety policies and operational standards, including loss prevention, cash control, and customer service procedures.
• Support accident prevention, incident reporting, security awareness, and front-end readiness for audits and operational reviews.
• Assist with store-wide operational projects and special assignments, and support communication between departments and front-end operations.
• Help maintain supplies and operational readiness in customer service areas.
• Participate in promotional events, seasonal programs, and store initiatives.
• Support store goals related to sales, service, safety, and productivity.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Leaders invested in training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED