Service Operations Assistant

Albertsons Companies • Austin, TX

2h

About The Position

The Service Operations Assistant supports the Service Operations Manager and store leadership in daily front-end and customer service operations. The role helps supervise and support associates, maintain high customer service standards, support cash-handling and front-end procedures, and ensure company policies, operating standards, and safety requirements are followed.

The assistant helps coordinate checkout lanes, customer traffic, staffing coverage, breaks, and associate assignments according to business needs. They support training and coaching, assist customers and resolve concerns, help with authorized register transactions, monitor cash accountability, and communicate operational, staffing, customer, or safety concerns to store leadership. They also help maintain a safe, organized, customer-ready environment and may assume additional front-end leadership responsibilities when the manager is absent.

Responsibilities

• Assist with daily operations of the front end and customer service areas.
• Help coordinate checkout lanes, customer traffic, associate coverage, breaks, lunches, and assignments based on business needs.
• Monitor registers, service areas, and entrances to ensure they are clean, organized, and ready for customers.
• Assist with opening and closing front-end responsibilities as assigned.
• Monitor operational needs and communicate concerns to the Service Operations Manager or store leadership.
• Help ensure supplies and equipment are available and properly maintained.
• Provide direction and support to front-end and service associates, including assigning responsibilities, supporting training, and providing coaching and feedback.
• Help associates understand and follow established policies and procedures, and promote teamwork, professionalism, and accountability.
• Provide friendly, courteous, and responsive customer service; assist customers with questions, concerns, transactions, and service needs.
• Help resolve customer concerns professionally, support efficient checkout operations, monitor customer wait times, and reinforce customer service standards.
• Support established cash-handling and transaction procedures, including assisting with register issues, overrides, refunds, and other authorized transactions within assigned responsibilities.
• Help ensure accurate handling and accountability of cash and other forms of payment; identify discrepancies and follow cash-control, register-accountability, and financial-security procedures.
• Communicate staffing and coverage concerns and help maintain effective communication between service associates and store management.
• Help maintain a safe environment and ensure associates follow company safety, security, and operational procedures.
• Identify and report potential safety hazards, equipment concerns, or suspicious activity; support loss-prevention and asset-protection procedures.
• Maintain confidentiality when handling associate, customer, or business information and support compliance with company policies and applicable regulatory requirements.
• Assist the Service Operations Manager with department responsibilities and perform other duties as assigned.
• Work collaboratively with store leadership and other departments to support store operations, and communicate significant customer, associate, or operational concerns to management.
• May assume additional front-end leadership responsibilities in the manager's absence.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through a partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements
• Training, career growth, and development support from leaders
• An inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed