Service Operations Assistant

Albertsons Companies • Burleson, TX

2h

About The Position

The Service Operations Assistant supports the Service Operations Manager and store leadership in the daily operation of the front end and customer service areas. The position assists with supervising associates, maintaining excellent customer service, supporting cash-handling and front-end procedures, and ensuring company policies, operational standards, and safety requirements are consistently followed.

The role also assists with staffing and coverage coordination, associate training and coaching, customer concerns, transaction support, and safety, security, and compliance activities. The assistant may assume additional front-end leadership responsibilities in the manager’s absence and performs other duties as assigned.

Responsibilities

• Assist with daily operation of front-end and customer service areas, including coordinating checkout lanes, customer traffic, associate coverage, opening and closing duties, and operational needs.
• Monitor registers, service areas, and entrances to ensure they are clean, organized, customer-ready, and adequately supplied and equipped.
• Provide direction and support to front-end and service associates; assist with assigning responsibilities, training, coaching, and reinforcing policies and procedures.
• Promote teamwork, professionalism, accountability, and established customer service standards.
• Provide friendly, courteous, responsive customer service and assist customers with questions, concerns, transactions, and service needs.
• Help resolve customer concerns professionally, support efficient checkout operations, and monitor customer wait times.
• Support cash-handling and transaction procedures, including authorized register issues, overrides, refunds, and other transactions; help maintain cash accountability and report discrepancies.
• Assist leadership with coordinating breaks, lunches, associate assignments, and front-end coverage according to customer traffic and operational priorities.
• Support other departments when needed and communicate staffing or coverage concerns to leadership.
• Help maintain a safe environment and ensure associates follow safety, security, operational, loss prevention, and asset protection procedures.
• Identify and report potential safety hazards, equipment concerns, or suspicious activity; maintain confidentiality when handling associate, customer, or business information.
• Support compliance with company policies and applicable regulatory requirements.
• Assist the Service Operations Manager with department responsibilities, take on additional front-end leadership responsibilities in the manager’s absence, and collaborate with store leadership and other departments.
• Communicate significant customer, associate, or operational concerns to management and perform other duties as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through a partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements
• Training, career growth, and development supported by company leaders
• Inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed