Service Operations Assistant

Albertsons Companies • Corinth, TX

7d • Onsite

About The Position

The Service Operations Assistant supports front-end and customer service operations by assisting with daily service activities, customer satisfaction initiatives, associate support, cash handling, and operational compliance. Working closely with store leadership, the role helps ensure efficient front-end operations, positive customer experiences, accurate financial controls, and a safe, customer-focused store environment.

The position supports checkout lanes, self-checkout areas, service desks, and related customer service functions. It also assists with cash accountability, register audits, till counts, cash pickups, balancing, associate training and coaching, staffing efforts, safety and loss-prevention procedures, audits, store projects, promotional events, and operational readiness.

The role requires a high school diploma or equivalent, previous retail, grocery, customer service, or cashier experience, strong communication and customer service skills, basic math and cash-handling abilities, and flexibility to work evenings, weekends, and holidays. The work involves frequent standing, walking, bending, reaching, lifting, repetitive motions, and extended periods in a fast-paced customer service environment.

Requirements

• High school diploma or equivalent.
• Previous retail, grocery, customer service, or cashier experience.
• Strong customer service and communication skills.
• Basic math and cash-handling abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong interpersonal skills and effective verbal and written communication abilities.
• Cash-handling and transaction-accuracy skills.
• Ability to multitask in a fast-paced retail environment.
• Strong attention to detail and organizational skills.
• Problem-solving and conflict-resolution abilities.
• Ability to work collaboratively with associates and store leadership.
• Commitment to operational excellence and customer satisfaction.
• Frequent standing, walking, bending, reaching, and lifting; ability to perform repetitive motions, move supplies and merchandise according to company guidelines, and work for extended periods in a fast-paced customer service environment.

Nice To Haves

• Supervisory, lead clerk, or customer service leadership experience.
• Experience with point-of-sale systems and cash management procedures.
• Knowledge of grocery retail operations and front-end service standards.
• Experience training or mentoring associates.

Responsibilities

• Deliver excellent customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, and service-related requests; respond promptly and professionally and escalate issues when appropriate.
• Support front-end operations, including checkout lanes, self-checkout areas, service desks, cashier support, lane coverage, and front-end organization.
• Monitor service levels, help reduce customer wait times, and maintain clean, organized front-end areas that meet company standards.
• Support promotional programs and customer service initiatives.
• Assist with cash accountability procedures, register audits, till counts, cash pickups, balancing activities, and resolving cash discrepancies.
• Follow company cash-handling policies and maintain confidentiality and accuracy in financial transactions.
• Provide guidance and support to service clerks, cashiers, and front-end associates.
• Assist with training, coaching, and onboarding team members; promote teamwork, professionalism, and accountability.
• Support scheduling and staffing efforts as directed by store leadership.
• Follow and promote company safety policies and operational standards, including loss prevention, cash control, and customer service procedures.
• Support accident prevention, incident reporting, security awareness, and front-end readiness for audits and operational reviews.
• Assist with store-wide projects and special assignments and support communication between departments and front-end operations.
• Help maintain supplies and operational readiness in customer service areas.
• Participate in promotional events, seasonal programs, and store initiatives.
• Support store goals related to sales, service, safety, and productivity.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Leaders invested in training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED