Service Office Admin
About The Position
Generator Supercenter is seeking a highly organized and responsible Administrative Assistant to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the Service Dept. with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly. Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator. We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!
Requirements
- High school diploma or equivalent
- Proficient in relevant computer applications
- Required language proficiency
- Knowledge of customer service
- Good data entry and typing skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem-solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Good judgment
- Adaptability
- Teamwork
- Stress tolerance and Resilience
- Multi-tasker - be able to perform various clerical duties.
Responsibilities
- Coordinate and schedule service calls and maintenance for generators
- Dispatch field technicians efficiently based on location and availability
- Communicate with customers regarding appointment times, service updates, and inquiries
- Maintain accurate service records and scheduling logs
- Assist with incoming service requests via phone and email
- Work closely with service managers and technicians to ensure smooth operations
- Provide exceptional customer service and follow up on completed jobs
- Must be organized, detail-oriented, and comfortable in a fast-paced environment
- Mandatory On-Call Availability During Hurricane Season
- Phone etiquette
- Team Collaboration & Cross-Department Support
Benefits
- A positive and collaborative work environment
- Voluntary Life Insurance
- Short and Long Term Disability
- Medical, Dental and Vision
- 401K Matching (after 6 months of employment)
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
