Service Office Admin

Generator Supercenter•Detroit, MI

8d•Onsite

About The Position

Generator Supercenter is seeking a highly organized and responsible Administrative Assistant to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the Service Dept. with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Requirements

High school diploma or equivalent
Proficient in relevant computer applications
Knowledge of customer service
Good data entry and typing skills
Verbal and written communication skills
Listening skills
Problem analysis and problem-solving
Customer service orientation
Organizational skills
Attention to detail
Good judgment
Adaptability
Teamwork
Stress tolerance and Resilience
Multi-tasker - be able to perform various clerical duties.

Responsibilities

Coordinate and schedule service calls and maintenance for generators
Dispatch field technicians efficiently based on location and availability
Communicate with customers regarding appointment times, service updates, and inquiries
Maintain accurate service records and scheduling logs
Assist with incoming service requests via phone and email
Work closely with service managers and technicians to ensure smooth operations
Provide exceptional customer service and follow up on completed jobs
Must be organized, detail-oriented, and comfortable in a fast-paced environment
Mandatory On-Call Availability During Hurricane Season
Phone etiquette
Team Collaboration & Cross-Department Support