Service Master Technician

Hendrick Automotive Group

24d•$45 - $50•Onsite

About The Position

Responsible for identifying necessary vehicle service and performing repair, service, and maintenance work. This role has no direct supervisory responsibilities and is performed primarily in the dealership service area. The technician examines customer vehicles, determines necessary repairs and maintenance, estimates repair costs, performs and documents work, requests parts, and uses available technologies to enhance the customer experience. Work must be performed efficiently in accordance with dealership and manufacturer guidelines, while maintaining customer satisfaction, a clean and safe work area, and compliance with company policies and safety requirements. The position requires thorough knowledge of automotive parts and systems, demonstrable mechanical skills, and technical training or commensurate technical experience. Required credentials include a valid driver’s license, manufacturer Master Technician designation (or ASE Master where accepted by the manufacturer), and any state-required inspection or emissions license. The technician must complete manufacturer training in diagnostics, EV, diesel, specialty vehicles, and warranty repairs across all models. Work includes movement around vehicles and operating power tools and test equipment. The employee may work in various physical positions and may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. The role involves frequent interaction with customers, service advisors, and the service manager. Scheduled shifts may include evenings, weekends, and holidays. The listed pay scale includes base compensation of $45.00–$50.00 per flat-rate hour. The position may also pay a production bonus based on individual or team performance, ranging from $0.00 when baseline benchmarks are not met, with no fixed upper limit.

Requirements

High school diploma.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Designation as a Master Technician by the respective manufacturer, or ASE Master if that is the only credential required by the manufacturer.
State inspection/emissions license required by the state.
Completion of manufacturer training, including diagnostics, EV, diesel, and specialty vehicles.
Completion of necessary manufacturer training to perform all warranty repairs on all model vehicles.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.
Ability to lift up to 50 pounds; regularly talk and hear, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Effectively use available technologies to enhance the customer experience.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values.
Comply with company policies and procedures.
Observe all Federal, State, Local, and company safety rules and regulations while performing duties.
Perform other duties as assigned.