Master Service Technician

DOCUmation•Austin, TX

22h

About The Position

This is a master-level position with an assigned territory, requiring advanced troubleshooting and the ability to service the full range of products serviced by DOCUmation. The Master Service Technician is responsible for timely, cost-effective maintenance and repair of office product equipment while promoting and maintaining high customer satisfaction. The position offers competitive pay, bonus opportunities, a company vehicle for direct home-to-customer travel, a company phone, paid holidays, generous PTO, company-paid life and disability insurance, ongoing technical training, and career advancement opportunities with an established Texas company. The role is full-time, non-exempt, and hourly, and is based in Austin, Texas.

Requirements

At least 5 years in an Associate or Entry Level Technician position is preferred.
Technical knowledge and skills.
Problem identification and analysis skills.
Attention to detail.
Customer service orientation.
Business skills.
Verbal and written communication skills.
Planning, organizing, and work-management skills.
Teamwork and cooperation.
Work standards and concern for quality.
Follow-up skills.
High school diploma or GED; an associate degree or equivalent technical training is also listed as a minimum.
Valid driver's license and clean driving record.
Ability to lift 50 pounds and transport equipment parts and boxes.

Nice To Haves

Experience working on Xerox, Ricoh, Konica-Minolta, or Riso copiers and printers.
Xerox Production training.
A+ or N+ certification.
Six manufacturer training classes.
PA rating that meets or exceeds requirements.

Responsibilities

Maximize equipment uptime through timely response and effective, efficient repairs, providing selective customer training to support high customer satisfaction.
Assist with developing AEs assigned to the Field Service Team through technical assistance and sharing product symptoms and solutions.
Manage the use of assets and resources to achieve targeted financial results and create value for DOCUmation and its customers.
Analyze customer needs, recognize business opportunities, and influence sales volume growth.
Communicate and interact courteously, positively, and professionally with customers, field service, sales, management, and administration.
Complete all administrative aspects of the job on time and without errors.
Provide accurate call-close information, parts-usage reporting, and customer meter readings.
Perform other activities that support DOCUmation and its service organization.